Extending Redwood Pages
In this topic, you'll learn how to extend Redwood pages.
Business Rules
Business rules enable you to configure extendable Redwood pages based on your business requirements. Business rules can be optionally enabled for the Customer Manual Adjustments - Create Edit page and its regions.
Guided Journeys
Guided Journeys enable you to provide additional help for your users such as tutorials, company policies, and best practices in the context of a Redwood page. Guided Journeys also support generative AI.
Guide Journeys can be optionally enabled for the Customer Manual Adjustments - Create Edit page and its regions.
Generative AI
OCI Generative AI agents are fully-managed services that combine the power of large language models (LLMs) with an intelligent retrieval system to create contextually relevant answers by searching your knowledge base.
Use Generative AI to:
- Ingest your claim policies and business procedures into a LLM (Large Language Model).
- Ask a generative AI chatbot questions using natural language about your claim policies and procedures during claim settlement.
Generative AI enables you to use your proprietary business information securely. This enables you to use this information contextually to improve adherence to claim policies and procedures and reduces the on-boarding time of new claim analysts.
For more details on how to enable SCM AI Agents, see: Steps to Enable.