Return Items That Use Dual Units of Measure

Return an item that uses dual units of measure in a referenced or unreferenced return.

Referenced Return

The Return Quantity defaults to the actual quantity that you shipped.
Oracle Order Management calculates the return order's price the same way that it calculated price on the original order. For example, if you price the original order according to the secondary quantity and the secondary measure, then Order Management prices the return according to the secondary quantity and the secondary measure.
Returning the item in the same quantity and measure that you used in the original order helps to make sure you provide a credit that correctly matches the original charge.
If you price the item in the secondary measure, then Order Management calculates credit for the line according to the secondary quantity that it fulfilled on the referenced line.
You can return up to the quantity that Order Management fulfilled on the referenced order line.

Unreferenced Return

An unreferenced return is a sales order that includes a return line that doesn't reference the sales order that your customer used to purchase the item:

You can add an unreferenced return line to a sales order.
Order Management sets the secondary measure on the return line according to how you set up the item in Product Information Management and in the item validation organization.
To calculate the secondary return quantity, Order Management uses the conversion rule that you set up between the return measure and the secondary measure.
If you track and price the item in the secondary measure, then Order Management calculates credit for the return line according to the secondary return quantity.

This example has one line that references the original order and another line that doesn't:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Note

You return a quantity of 2 on each line.
Order Management prices each line in the secondary measure.

Order Management prices each line differently depending on whether it references the original order:

If the Return Quantity	Then
On the line that references the original order is 22.66667	The credit doesn't depend on the quantity that you receive from Oracle Receiving. You ordered 3 cases of tuna, and the secondary quantity that you fulfill and invoice for the 3 cases is 34 pounds, where each case weighs 11.33333 pounds. Your customer returns 2 of the 3 cases. Order Management will calculate the Secondary Return Quantity as 22.66667 pounds [(2 * 34) / 3], or 2 returned cases multiplied by 34 pounds, then divided by the 3 original cases.
On the line that doesn't reference the original order is 24	There's no original return on this line, you never charged the customer for the full price, so you don't need to worry about crediting only a portion of the case of 3. You credit [(2 * 12) -2] = -48, or a quantity of 2 multiplied by 12 pounds equals 24 pounds, multiplied by your price of -2 equals -48.00.

If the Return Quantity

Then

On the line that references the original order is 22.66667

The credit doesn't depend on the quantity that you receive from Oracle Receiving.
You ordered 3 cases of tuna, and the secondary quantity that you fulfill and invoice for the 3 cases is 34 pounds, where each case weighs 11.33333 pounds.
Your customer returns 2 of the 3 cases. Order Management will calculate the Secondary Return Quantity as 22.66667 pounds [(2 * 34) / 3], or 2 returned cases multiplied by 34 pounds, then divided by the 3 original cases.

On the line that doesn't reference the original order is 24

There's no original return on this line, you never charged the customer for the full price, so you don't need to worry about crediting only a portion of the case of 3.
You credit [(2 * 12) -2] = -48, or a quantity of 2 multiplied by 12 pounds equals 24 pounds, multiplied by your price of -2 equals -48.00.

See Allow Users to Return Items Without the Original Sales Order.