Recall Count Workflow

You follow a prescriptive sequence of task assignments, starting with performing a recall count in the locations identified by the Locate Recalled Parts process to quarantine the defective material.

Then, you carry out either a device correction or a disposition action, and finally, you raise a debit memo to receive credit from the supplier.

On locating recalled parts:

• Trace details are generated for the recalled parts, with various traceability statuses indicating where the recalled items may be located. These details include information such as:
  • Inventory organization
  • Location or department
  • Subinventory
  • Stock locator
    This traceability information helps warehouse operators or par counters in your facility quickly identify the affected locations, remove the recalled parts from shelves, and move them to the designated quarantine area.

    Product Traceability Status	Meaning
    In Stock	Parts lying in the quantity tracked subinventories.
    PAR	Parts lying in the subinventories where quantity isn't tracked.
    Expense	Parts received in the expense locations.
    Inbound	Parts in-transit, parts in the scheduled supply, and parts received in the receiving dock.

• Task Grouping: Trace records are grouped according to the task grouping configuration set in the Recall Parameters for each inventory organization. For example:
  • If the task group is configured as Inventory Organization, recalled parts traced in different subinventories or locations within the same inventory organization will be grouped together.
  • If the task group is configured as Subinventory, recalled parts traced in different stock locators within a subinventory will be grouped together.
• Task Sequence and Status: A sequence of tasks is assigned to each recalled item in the recall notice:
  • The first task in the sequence is generated with an In Progress status.
  • Subsequent tasks in the sequence are created with a Not Started status.
  • Upon completion of the first task, the next task in the sequence is updated to In Progress.

• Task Assignment: The assignment of tasks is determined by the product traceability status and replacement type as captured in the recall notice.
  Here is the sequence of tasks assigned to traced items based on their traceability status and replacement type:

  Traceability Status	Replacement Type	Sequence of the Tasks Assignment
  In-Stock or PAR or Expense	Credit with or without product return	Perform Physical Count and Quarantine Recalled Parts Perform Scrap or Return to Supplier for Recalled Parts Raise Debit Memo Against Disposition for Recalled Parts
  In-Stock or PAR or Expense	Make Correction to a Product	Perform Physical Count and Quarantine Recalled Parts Follow Recall Instructions
  Inbound	Credit with or without product return	Deliver Recalled Parts to Quarantine Location Perform Scrap or Return to Supplier for Recalled Parts Raise Debit Memo Against Disposition for Recalled Parts
  Inbound	Make Correction to a Product	Deliver Recalled Parts to Quarantine Location Follow Recall Instructions

• Recall Count Task Grouping: The Perform Physical Count and Quarantine Recalled Parts task (also known as the Recall Count task) is grouped based on the task grouping configuration in the Recall Parameters, which is aligned with the grouping of trace records. The task grouping options include:
  • Inventory Organization: If configured as Inventory Organization, the recall count task for items in IN STOCK or PAR traceability statuses is assigned for each inventory organization where the defective material may reside.
  • Location or Department: If configured as Location or Department, the recall count task for items in IN STOCK or PAR traceability statuses is assigned for each combination of location and inventory organization where the defective material may reside.
  • Subinventory: If configured as Subinventory, the recall count task for items in IN STOCK or PAR traceability statuses is assigned for each combination of subinventory, location, and inventory organization where the defective material may reside.
  • Expense Locations: For items in the EXPENSE traceability status, the recall count task is assigned for each requester who may have requested or consumed the defective material.
    Note: The remaining tasks are independent of the task grouping configuration.
• Task Notifications: Based on the business rules setup, FYI notifications are sent to impacted stakeholders to perform the relevant tasks:
  • When a task status changes from Not Started to In Progress, a notification is sent to the assigned user as defined in the business rules.
  • When recalled parts are identified in expense locations, a notification is sent to the requesters by default.
    Note: Notifications for the recall count tasks must be configured to align with the trace records and task groupings. For detailed configuration, refer to the Oracle Fusion Cloud SCM: Implementing Manufacturing and Supply Chain Materials Management guide.