Resolve Duplicate Notices

When capturing recall notices from multiple sources, it is common to receive the same recall communication from more than one source.

For example, you might receive a recall letter directly from your supplier as well as from a regulatory authority through the Oracle Content Curation Service. Additionally, if you procure the same product from multiple suppliers, you may receive identical recall communications from each supplier.

To prevent redundant efforts in reviewing recalls, locating affected parts, and performing containment actions, the application performs duplicate validation on incoming recall notices. It compares item identifiers such as the Oracle item number, Supplier Part Number (SPN), and Manufacturer Part Number (MPN) to identify potential duplicates.

You can review these potential duplicate recall notices and either confirm them as duplicates or retain them if there are differences in lot numbers, serial numbers, or significant changes in containment actions. Once a recall notice is confirmed as a duplicate, its status is updated to Duplicate, and the notice will appear under the Completed tab on the landing page.

Note:

If you have already started locating items for a notice, you can't mark that notice as a duplicate.

To resolve duplicate notices:

1. On the Recall Notices page, click Review Duplicates.

2. On the Review and Select Duplicates page, review the potential duplicate recall notices by selecting a record. The Review Notice page opens, where you can analyze the details to determine if it is indeed a duplicate.

3. Click Confirm to accept the duplicate suggestion.