1. Using Order Management
  2. Create Sales Orders

Create Sales Orders

Use the New Sales Order page in the Order Management work area to create one.

For an example sales order, see Overview of Managing Sales Orders.

Assume you must create a sales order for your Computer Service and Rentals customer, and for the AS54888 Standard Desktop item.

For more, see AI Agent: Sales Order Assistant.

Negative Values

A negative value usually means the sales order includes an item that someone returned. Here's what Order Management does when your sales order includes a return:

  • Displays the return on a separate order line on the Order page.

  • Displays the price of each returned item in red font.

  • Subtracts the value of each return from the order total.

  • If the values of the returns are greater than the value of the order lines that Order Management hasn't returned, then it uses red font to display the value in the Total attribute. Red font indicates the value is negative.

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