Example of Handling Reported Organization-Managed Content

Here's an example of how reporting inappropriate content managed by the learning department in Oracle Learning works.

Your organization created an online sales course that describes your most successful sales cycles in detail. All new sales employees are automatically enrolled in the course so they can ideally start work with a strong understanding of what success looks like. A new account manager enrolled in the learning after just completing customer data protection training. While working through the sales course, they see that it includes confidential customer information, so reports the course.

The approver gets the actionable learning incident notification and confirms that the course material does contain confidential customer information. The approver asks the appropriate learning administrator to remove the sensitive information from the course and replace the current version in the learning catalog with the updated course.