Set Up Two-Way SMS Communications
You set up two-way SMS messaging so that recruiters and the hiring team can have conversations with candidates using SMS.
Before you start
Two-way communication with SMS currently works with Twilio and Syniverse providers only. Make sure that the proper provider setup is done before you enable two-way communication. For two-way SMS communication to work correctly, you need to have a long code number that supports accepting incoming messages.Here's what to do
Create an SMS Messaging Provider
You need to create and activate a messaging provider that will be used for communicating with candidates using SMS.
Before you start
Two-way communication with SMS currently works with Twilio and Syniverse providers only. Make sure that the proper provider setup is done before you enable two-way communication.Here's what to do
Enable Two-Way Communications on Active SMS Messaging Provider
You need to enable the two-way SMS communications feature.
Before you start
At least one SMS provider needs to be Active to have SMS Communications with the candidate. The phone number that you use for two-way communications must support incoming SMS messages.Here's what to do
- On the Recruiting Messaging Configuration page, select the option Enable SMS Communications.
- Open the new provider you created, and select the option Enable Two-Way SMS Communications.
- Click Test Inbound Message to make sure that the configuration is properly done.
- Click Save and Close.
Configure the Profile Option to Read SMS from a Given Start Date
You can create a profile option called IRC_2_WAY_SMS_LAST_SYNC_TIME to read SMS messages from a given start date. It represents the last time the SMS messages are read. This set up step is optional.
- In the Setup and Maintenance work area, click the Tasks icon.
- Click Search.
- On the Search page, search for the task Manage Administrator Profile Values.
- Click the task name.
- On the Manage Administrator Profile Values page, search for the profile option code IRC_2_WAY_SMS_LAST_SYNC_TIME.
- Set the profile value using the UTC time in standard ISO 8601 format: YYYY-MM-DD HH:MM:SS.
- Click Save and Close.