Configure Email Notification Settings for Candidate SMS Replies

When candidates send SMS replies to the hiring team, you can configure whom to notify on the hiring team and when to notify them.

1. In the Setup and Maintenance work area, go to:
   • Setup: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. In the Hiring Team Notification for Text Message Replies section, click Edit.
3. Decide if you want to notify everyone who had an active SMS conversation with the candidate. You can include recruiters, hiring managers, or both, for job-application or prospect-based active conversations.
   When anyone sends a message from the candidate profile or candidate pools pages, they will receive an email notification when the candidate replies to their message. It isn't affected by the choices you make using this option.
4. Enter the maximum number of days an SMS conversation between a candidate and a hiring team member is considered active. For example, let’s say you specify 20 days. If a hiring team member sent an SMS to a candidate in the last 20 days, and the candidate replied to it, an email notification will be sent to all those hiring team members who initiated a conversation with the candidate during this active conversation period. Also, if you choose to notify recruiters and hiring managers, they will receive an email notification if they are a part of a requisition that’s related to the active conversation.
   The default value for this setting is 15 days and is configured in the seeded profile option ORA_IRC_INBOUND_SMS_ACTIVE_CONVERSATION_PERIOD.
5. Enter the number of hours within which a reply received from a candidate is considered for sending an email notification. For example, let’s say you specify 120 hours. If a candidate’s reply SMS is received within this timeframe and is processed by the scheduled process, an email notification will be sent to the hiring team. Let’s say the candidate sent an SMS message before 120 hours and it was missed during the previous Webhook sync. In this scenario, when the scheduled process runs next time, it'll bring the SMS message into the application, but won’t trigger an email notification to the hiring team because the reply received from the candidate was before 120 hours.
   It’s recommended to keep the number of hours setting shorter and lesser than the maximum number of active conversation days. The default value for this setting is 120 hours and is configured in the seeded profile option ORA_IRC_INBOUND_SMS_NOTIFICATION_PERIOD.
6. Click Save.