Send Personalized Messages to Audience Members

Event pool member notifications are customized, personal messages that you can send before and throughout an event. For example, you might want to send event reminders or announcements that lunch is being served in a particular room.

A best practice is to work with your recruiting administrator to set up and customize all of the various event pool member notifications you plan to send for the event before the event start date.

It's also possible to customize these messages for use as SMS messages. The type of message sent depends on the candidate's preferred mode of communication.

  1. On the Events page, search for and select an event.
  2. Click the Audience tab.
  3. Select the candidates you want to message.
  4. Select Send Message from the Actions menu.
  5. Click Continue.
  6. Select the use.
  7. Select the message template.
    If you have multiple message templates set up, they'll all display here. Alternatively, you can create a message from scratch by selecting Blank Message from the Use drop-down list.
  8. Select an email type from the Design drop-down list.
    Only ad-hoc email type templates configured in the Manage Email Templates section in the Setup and Maintenance work area appear here.
  9. Click Continue.
  10. Update the message if necessary.
  11. Click Continue to preview the message.
  12. Click Send. A confirmation message displays letting you know that your message was sent to your audience members.
    Another way you can send personalized messages to candidates is to filter for certain candidates on the Audience page, and send individual messages to them by clicking Send Message from the actions menu. For example, you can filter for an event's audience members who were Invited to Attend, but have yet to register for an event. You can then send a message to each candidate in that list to encourage them to do register. Messages sent to specific candidates are recorded on the corresponding candidate's profile.

    Replies from candidates to the received email or SMS messages are recorded on the Messages tab.