1. Implementing Recruiting
  2. Enable Candidates to Opt Out of SMS Messages

Enable Candidates to Opt Out of SMS Messages

Candidates have the flexibility to opt in or opt out of SMS communications. To stop receiving SMS messages, they can send an SMS with a STOP keyword or similar. To resume receiving messages, they can send an SMS with a START keyword or similar.

This feature uses the Webhook functionality and is applicable to Twilio and Syniverse service providers only.

These new predefined profile options and values are available by default in the Settings and Maintenance area. The keywords sent by the candidate to start or stop SMS messages are validated against these profile values.

Profile Option Default Values
ORA_IRC_CAND_SMS_OPTOUT_PATTERN STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
ORA_IRC_CAND_SMS_OPTIN_PATTERN START, UNSTOP
Note: If the service provider has configured an opt-out management feature, the keywords are validated against it. It’s recommended that the keywords specified in the opt-out management feature match these profile values.
Here are a few things to note when a candidate opts out of SMS communications:
  • SMS is removed as the preferred communication channel. The Compose button is disabled in the Messages section in Recruiting.
  • If the candidate’s email is verified, it’s automatically set as their preferred communication channel. The candidate is also notified about the change. The email notification is based on this template in the Recruiting Content Library:
    • Category: Candidate Profile Notification
    • Content Item Name: Email Notification to Candidate for Updated Communication Channel
    • Code: SMS_OPTOUT_CAND_COMM_PREF_UPD
    Note: When the candidate opts into SMS communications again, SMS is set as their preferred communication channel along with email.

  • If the candidate’s email isn’t present or verified, the hiring team can't send any communications from Recruiting. However, they can call the candidates for any urgent communications. When the candidate opts into SMS communications again, SMS is set as their preferred communication channel.

To use this feature, you must configure the Webhook URL in the service provider’s account. You can also configure the opt-out management feature in Twilio. For details, see the document Candidate Communication on My Oracle Support (ID 2968395.1).

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