View Reports for Outbound SMS Messages

You can now generate reports for outbound SMS messages to analyze the volume of messages that were successfully sent or blocked.

Reports can be generated for these periods:

• Daily: Lists the number of SMS messages sent or blocked per hour of the day. It also displays the cumulative count of messages from the first hour up to every hour in the day.
• 30 Days: Lists the number of SMS messages sent or blocked in the past 30 days.
• Historical: Lists the number of SMS messages sent or blocked over the past two years.

The report also categorizes messages according to the notification category defined in the Recruiting Content Library, such as Candidate Verification Notification, Event Canceled Notification, and so on. Any messages that don’t belong to these categories appear in the Miscellaneous category.

1. In the Setup and Maintenance work area, go to:
   • Offering: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. Expand the Reports for Text Messages section and click Edit.
3. Select the duration for the report and click Create Report.