Set Up Two-Way SMS Communications
You set up two-way SMS messaging so that recruiters and the hiring team can have conversations with candidates using SMS.
Before you start
Two-way communication with SMS currently works with Twilio and Syniverse providers only. Make sure that the proper provider setup is done before you enable two-way communication. For two-way SMS communication to work correctly, you need to have a long code number that supports accepting incoming messages.Here's what to do
Create an SMS Messaging Provider
You need to create and activate a messaging provider that will be used for communicating with candidates using SMS.
Before you start
Two-way communication with SMS currently works with Twilio and Syniverse providers only. Make sure that the proper provider setup is done before you enable two-way communication.Here's what to do
Enable Two-Way Communications on Active SMS Messaging Provider
You need to enable the two-way SMS communications feature.
Before you start
At least one SMS provider needs to be Active to have SMS Communications with the candidate. The phone number that you use for two-way communications must support incoming SMS messages.Here's what to do
- On the Recruiting Messaging Configuration page, select the option Enable SMS Communications.
- Open the new provider you created, and select the option Enable Two-Way SMS Communications.
- Click Test Inbound Message to make sure that the configuration is properly done.
- Click Save and Close.
Configure the Profile Option to Read SMS from a Given Start Date
You can configure a profile option called ORA_IRC_2_WAY_SMS_LAST_SYNC_TIME to read SMS messages from a specific start date and time.
This profile option is referenced by the Process Recruiting Inbound Message scheduled process, which updates the date and time automatically to the current date and time when it completes running. So, for example, if the profile option value was initially set to a date last week, and the scheduled process runs today, SMS messages will be processed from last week until today. After the scheduled process completes running, it'll set the profile option value to today's date. This will ensure that messages will be read from today onward, when the scheduled process runs next time.
If you need to read SMS messages from a different date and time, you can manually update this profile option value. This set up step is optional.