Can I send messages even if the candidate's communication channel isn't verified?

In the Redwood experience in candidate list views, candidate detail pages and Message Center, recruiters and hiring managers can send and reply to emails, text, or WhatsApp messages, even if a candidate's preferred communication channel isn’t verified. You can enable this feature using the Send messages even if the candidate's email or phone number isn't verified checkbox in the Recruiting Messaging Configuration task.

Selecting this checkbox enables:

• The Compose and Reply buttons on the Messages tab in candidate profile pages.
• The Compose and Reply buttons in Message Center.
• The Send Email, Send Text Message, and Send WhatsApp Message row-level menu actions for a single candidate in candidate list views.

A few points to note:

• Whether the checkbox is selected or unselected, if the candidate has selected one of the phone channels – WhatsApp or SMS – as their preferred phone channel, that channel will be enabled.
• When neither SMS nor WhatsApp are preferred by the candidate:
  • Selecting this checkbox will enable these buttons and menu actions for both WhatsApp and SMS.
  • Unselecting this checkbox will disable these buttons and menu actions for both WhatsApp and SMS.
• Note that this setting doesn’t affect automated messages and bulk messages. These are always delivered to the preferred communication channel. If there’s no preference set, and the template contains an email section, emails are sent to those candidates who have an email ID.

This table summarizes the different conditions in which these buttons are enabled or disabled while trying to manually send email, SMS, and WhatsApp messages:

Checkbox is selected (you can send messages even if the channel isn’t verified)

Communication Channel	Verified?	Preferred?	Compose, Reply Buttons, and Row-Level Menu Actions
Email	No	Not applicable	Enabled for email
	Yes	Yes	Enabled for email (Preference doesn’t matter)
	Yes	No	Enabled for email (Preference doesn’t matter)
Phone	No	Not applicable	Enabled for SMS and WhatsApp
	Yes	Yes – SMS	Enabled for SMS
	Yes	Yes – WhatsApp	Enabled for WhatsApp
	Yes	No preference set	Enabled for SMS and WhatsApp

Checkbox is unselected (you can send messages only if the channel is verified)

Communication Channel	Verified?	Preferred?	Compose, Reply Buttons, and Row-Level Menu Actions
Email	No	Not applicable	Disabled
	Yes	Yes	Enabled for email (Preference doesn’t matter)
	Yes	No	Enabled for email (Preference doesn’t matter)
Phone	No	Not applicable	Disabled for SMS and WhatsApp
	Yes	Yes – SMS	Enabled for SMS
	Yes	Yes – WhatsApp	Enabled for WhatsApp
	Yes	No for both SMS and WhatsApp	Disabled for both SMS and WhatsApp because the candidate hasn’t set a preference

To use this setting:

1. In the Setup and Maintenance work area, go to:
   • Offering: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. Scroll down to the Additional Communication Settings section and select the checkbox, Send messages even if the candidate's email or phone number isn't verified.