Compose and Send WhatsApp Messages

There are several ways to send and reply to WhatsApp messages:

• WhatsApp messages can be sent to individual candidates using the Compose button in the Message Center and the Messages tab on the candidate profile page.
• WhatsApp messages can also be sent to individual candidates from candidate list views on the candidate search, job applications, prospects, or candidate pool pages, and Recruiting Activity Center. To do this, select a candidate from the list view and select Send WhatsApp Message from the Actions menu (shown as three dots).
• WhatsApp messages can be sent to multiple candidates in bulk from candidate list views such as candidates search results, prospects, pools, and events. To do this, select a list of candidates from candidates search results, prospects, pools, or events, and select Send Message from the More Actions menu.
• Automated notifications can also be sent through WhatsApp based on candidate preferences and based on the event that initiated the notification, such as adding a candidate to an event or a candidate pool.
• You can also view and reply to WhatsApp messages from the above pages.

Phone Number Verification

You can send WhatsApp messages to candidates only if they’ve indicated WhatsApp as their preferred communication channel and their phone number is verified. However, your administrator can choose to disable this condition, which will allow you to send and reply to WhatsApp messages even if the candidate’s phone number isn’t verified. For details, see Can I send messages even if the candidate's communication channel isn't verified?

This setting decides whether the Send WhatsApp Message menu item in candidate list views, and the Compose and Reply buttons on the candidate profile page and Message Center are enabled for you.

Message Length

The maximum length of free-form messages that you can send in the 24-hour window is 4096 characters. If a message exceeds 4096 characters, they’ll be split into multiple chunks, each up to 4096 characters, and sent as separate messages. This applies when you’re replying to messages too.

A service provider like Syniverse supports a maximum of 32,000 characters for template-based messages. If the message exceeds 32,000 characters after all token values are resolved, the message won't be delivered.

Message Status

The status of WhatsApp messages is displayed next to the message in the Messages tab of the candidate profile page and in Message Center. These status indicators are supported based on status updates provided by the service provider through Webhook:

• Sent: Displayed when messages are sent out from Recruiting to the service provider.
• Failed: The message has not been sent either from Recruiting to the service provider, or from the service provider to the candidate due to one or more of these reasons:
  • The message service provider network is down.
  • Internal application errors have occurred.
• Delivered: The message is successfully delivered to the candidate.
• Read: The message is read by the candidate. Note that for this status, the candidate must have enabled the Read receipt setting on their WhatsApp account.
• Blocked: WhatsApp messages could be blocked due to one or more of these reasons:
  • The recipient’s phone number is blocked.
  • The recipient’s phone pattern is blocked.
  • The country to which the recipient’s phone number belongs to is blocked.
  • The count of messages to be sent to a candidate per day has exceeded the configured value.
  • The count of messages to be sent from the Recruiting application per day has exceeded the configured value.