Features of the List View
On the left panel, you can view the list of emails, SMS, and WhatsApp messages that were sent and received from candidates. Clicking a message opens the conversation history with the candidate on the right panel.
The total number of messages displayed in Message Center depends on the time span configured by your administrator. This includes messages that are displayed when filters or search criteria are applied. By default, messages from the past 180 days are displayed. The administrator can change this setting.
SMS
SMS messages are grouped based on the candidate name. Clicking an SMS item on the left panel opens the full conversation history with that candidate on the right panel.
When you click a message on the right panel, the full text of the SMS opens up in a drawer.
Emails
Emails are grouped based on the candidate name at the first level, and then on the subject of the conversation. Each email item on the left panel has a count that indicates the number of conversations on that subject. When you click the email item on the left panel, you can see the full conversation thread for that subject on the right panel.
WhatsApp messages are grouped based on the candidate name, similar to SMS messages.
Clicking a WhatsApp item on the left panel opens the full sequence of interactions with that candidate. If a WhatsApp message is longer than three lines of text, you can click the message to view the full text in a drawer.