Compose and Send Messages

You can compose email and SMS messages using AI Assist, content library templates, or free-form text.

You can compose WhatsApp messages using a blank template, free-form text, or business templates. For details, see Compose and Send WhatsApp Messages.

When you compose a new message, you’ll see a Channel Type drop-down list which lists the channels available to you to send messages. If a channel is verified and also preferred by the candidate as per their selection in the career site, you’ll see the verified and preferred tag next to it.

If a channel is verified but not preferred by the candidate, you’ll still see it in this list with the verified tag next to it.

If you can send messages to an unverified channel, you’ll see the channel, but without any label next to it. If you can’t send messages to unverified channels, you’ll not see the channel listed here. For details, see Can I send messages even if the candidate's communication channel isn't verified?

Note: When composing an SMS or WhatsApp message, the message is always sent in the context of the candidate profile. Emails are sent in the context associated with the email, for example, job applications or candidate pools.

Resend Failed Text Messages

You can try resending failed SMS messages. Note that the outbound SMS message limits configured by the administrator apply to the messages in the Message Center too. If the hard limit or the candidate message limit has been reached for the day, you might see failed SMS messages or you might not be able to reply to some messages.