Resend Failed WhatsApp Messages

You can resend failed or blocked WhatsApp messages, based on the type of message and associated conditions listed here.

Failed WhatsApp Messages

If messages fail to send from Recruiting to the service provider, you can resend these messages once the issue is resolved, and subject to the following conditions. However, if messages fail at the service provider’s end and don’t reach the candidate, you can’t resend those messages.

Resend and Edit Actions for Failed Messages

Type of Message	Resend and Edit Actions
Conversation starter messages created using the Blank Template type.	You can edit and resend the message at any time.
Free-form messages	You can edit and resend the message, only if the candidate is within the 24-hour conversation window. If you don’t resend within this window, you must compose a new message and send it.
Messages that use business templates (Except the Authentication category). This includes automated messages as well.	You can’t edit the messages, but you can resend them.
Automated messages that use the Authentication category of business templates. These messages are usually initiated based on the recruiter’s actions.	You can’t edit or resend these messages. You need to try the action that initiated this message or contact the candidate through phone or email.

Blocked WhatsApp Messages

WhatsApp messages could be blocked due to reasons such as the hard limit being reached, or the candidate message limit being reached, or due to blocked phone numbers, patterns, or countries.

Resend and Edit Actions for Blocked Messages

Type of Message	Resend and Edit Actions
Conversation starter messages created using the Blank Template type.	You can edit and resend the message after the reason for the block is removed (that is, messaging limits are reset or after the phone number, pattern, or country are unblocked).
Free-form messages	You can edit and resend the message, if the candidate is within the 24-hour conversation window and the reason for the block is removed. If you don’t resend within the 24-hour window, you must compose a new message and send it after the reason for the block is removed.
Messages that use business templates (except the Authentication category). This includes automated messages as well.	You can’t edit the messages, but you can resend them after the reason for the block is removed.
Automated messages that use the Authentication category of business templates. These messages are usually initiated based on the recruiter’s actions.	You can’t edit or resend these messages. If you need to resend, you need to try the action that initiated this message after the reason for the block is removed.

You can resend messages from the Messages tab in the candidate profile page and also from Message Center. When you click a failed or blocked message, the message details drawer is displayed. If resending the message is possible based on the above conditions, the Send button will be enabled. Otherwise, an error message will be displayed.