Reply to Messages
When you reply to an SMS, email, or WhatsApp message, it’s always to the last message in a conversation thread for a candidate.
Emails
You can use AI Assist to compose your reply. You can also view an email summary generated by GenAI before you can reply to messages. This gives you a summary of the conversation that happened so far on the subject of the email. Note that this summary is available only when there’s at least 1 reply from the candidate.
SMS
You can reply to SMS messages using free-form text. AI Assist isn’t available while replying to SMS messages.
You can reply to WhatsApp messages using free-form text and AI Assist, blank template, or business templates. However, this depends on the 24-hour conversation window. For details, see Start a Conversation and Send Replies.