1. How do I use the candidate messaging features in Redwood?
  2. Filter Messages

Filter Messages

You can filter and view messages according to your needs. The following filter options are available in Message Center.

  • Inbox: View messages that were received from candidates. For details, see Inbox Filter.
  • Sent By: View messages that were sent to candidates. For details, see Sent By Filter.
  • Channel Type: View either SMS, email, or WhatsApp messages, or all of them.
  • Date Range: View messages sent or received within a specific date range.
  • Email: View emails exchanged with specific email addresses.
  • Phone: View SMS and WhatsApp messages exchanged with specific phone numbers.

A few points to note about the Clear button:

  • Whenever you want to apply new filters, select Clear to remove the existing filters and then proceed.
  • Note that if you’re in Inbox, this button doesn’t clear the default filter, My conversations.
  • Similarly when you apply the Sent By filter and select the Clear button, all other filters that are applied will be removed except the default filter, Sent By Me.