1. How do I use the candidate messaging features in Redwood?
  2. Inbox Filter

Inbox Filter

When a candidate replies to your message, it’s considered as a conversation. When you reply to any of the messages sent by other hiring team members or AI agents (email assistant and text assistant), you become a participant. These options in the Inbox filter work based on these concepts:

  • My conversations: In the 26B upgrade, My messages is renamed to My conversations. It includes support for the AI agents (text assistant and email assistant), if they’re enabled. This filter is applied by default when you access the Message Center for the first time.
  • All conversations: In the 26B upgrade, All messages is renamed to All conversations. This filter appears only when neither the text assistant nor the email assistant are enabled.
If the email assistant or text assistant are enabled, you’ll see these two filters instead of All conversations:
  • Hiring team conversations
  • Automated and assistant conversations

My conversations

When you select the My conversations option, you can see the following emails, SMS, and WhatsApp messages:

Emails

  • Replies received from candidates for your emails.
  • Your reply to a candidate’s email. It'll also be displayed in the Sent By Me filter.
  • If you’re a participant in any other email thread involving agent replies, automated emails, or other hiring team members, those emails will be displayed here.

A few points to note:

  • The first incoming email from a candidate won’t appear here. It’ll appear in the Hiring team conversations subfilter.
  • If you’ve sent an email, but haven’t received a reply from the candidate, that email won’t appear here. It’ll appear in the Sent By Me filter.

SMS and WhatsApp messages

  • Replies received from candidates for your SMS and WhatsApp messages.
  • Your reply to a candidate’s SMS or WhatsApp message. It’ll also be displayed in the Sent By Me filter.
  • If you’re a participant in any other SMS or WhatsApp thread involving agent replies, automated messages, or other hiring team members, those messages will also be displayed here.

The messages in this filter are displayed for all associated objects, such as requisitions, pools, or events, regardless of their phase or state, as long as they're within the time span configured for displaying past messages.

Hiring team conversations

When you select the Hiring team conversations option, you can see the following emails, SMS, and WhatsApp messages:

Emails

  • The first incoming email from a candidate will appear here, even before you, other hiring team members, or the email assistant can reply to it.
  • An email sent by another hiring team member, for which the candidate replied, will also appear here. You can see the email if you have access to the requisition, prospect, pool, or event context related to the email.
  • If other hiring team members participate in any other email thread involving email assistant replies, automated emails, or your emails, those emails will also appear here.

SMS and WhatsApp messages

  • Incoming SMS messages sent by candidates through the first channel will appear in this filter.
  • An SMS or WhatsApp message sent by another hiring team member, for which the candidate replied, will also appear here. You can see the message if you have access to the requisition, prospect, pool, or event context related to it.
  • If other hiring team members participate in any other SMS thread involving text assistant replies, automated messages, or your messages, those messages will also appear here.
  • If other hiring team members participate in any other WhatsApp thread involving automated messages or your messages, those messages will also appear here.

Automated and assistant conversations

When you select the Automated and assistant conversations option, you can see the following emails, SMS, and WhatsApp messages:

Emails

  • Auto-generated emails that were sent to the candidate based on a recruiter action in the context of requisitions, prospects, pools, or events will appear here, provided the candidate has replied to them. Note that you must have access to these contexts to see these emails.
  • Emails sent to the candidate by the email assistant will appear here and in the Sent By filter.
  • When a candidate replies to the email assistant, that reply will also appear here.
  • If you or other hiring team members participated in an email thread involving the email assistant, that email will also appear here. It’ll also appear in Inbox > My conversations or Inbox > Hiring team conversations, depending on who participated in the conversation.

A few points to note:

  • The first incoming email from a candidate won’t appear here.
  • An automated email will appear here only if the candidate sends at least one reply to it. If there’s no reply, the email will appear in the relevant Sent By filter.

SMS and WhatsApp messages

  • Displays all automated SMS and WhatsApp messages to which the candidate has replied.
  • Displays all text assistant messages to which the candidate has replied.
  • If there are incoming SMS messages from candidates or visitors through the second channel, they'll be displayed here.
  • If you or other hiring team members participated in an SMS thread involving the text assistant’s reply, that message will also appear here.
  • If you or other hiring team members participated in a WhatsApp thread involving automated messages, that message will also appear here.

All conversations

Using this filter, you can view other hiring team members’ email, SMS, and WhatsApp conversations with candidates in the context of requisitions, prospects, pools, or events that you have access to. You can also view conversations that were initiated by other hiring team members from the candidate profile page. This also includes other auto-generated messages sent to the candidate in these contexts.

A few points to note:

  • A message will appear in this filter only if the candidate sends at least one reply to it. If there’s no reply, the message will appear in the Sent By Others filter.
  • If you reply to any of the messages in this category, those messages will appear here and also in the My conversations filter.

The number of messages displayed in this filter depend on the following conditions for each context:

Requisition context

  • Displays all emails related to the requisition where you’re a part of the hiring team, and:
    • The requisition phase is Open.
    • The requisition state is one of these: Not Posted, Scheduled, Posted, Unposted, Suspended, or Filled.
  • Displays all SMS and WhatsApp messages related to requisitions that you have access to or where you’re a part of the hiring team, and:
    • The requisition phase is Open.
    • The requisition state is one of these: Not Posted, Scheduled, Posted, Unposted, Suspended, or Filled.

Pool context

  • Displays all emails, SMS, and WhatsApp messages related to the pool where you’re the pool owner and the pool is active.

Events context

  • Displays all emails, SMS, and WhatsApp messages related to the event where you’re a part of the event team and the event is in one of these states: Posted or Open for registration.

Automatically generated by the application

  • Displays emails, SMS, and WhatsApp messages for any of these conditions:
    • You’re a part of the hiring team and the phase of the requisition is Open.
    • You’re a part of the event team.
    • You’re the pool owner.