Overview of the Text Assistant
Candidates can interact with the Career Coach agent through SMS or WhatsApp and have a similar experience to the one on the career site. This capability is referred to as Text Assistant.
Using this capability, candidates can:
- Get job recommendations based on their profile
- View job fitment for a role of their choice
- Get answers to company-related questions
- Get answers to job-specific questions based on the job description
- Schedule, cancel, or reschedule interviews
- Prepare for interviews and get guidance from the career coach
- Submit job applications
- Check the status of an application or withdraw an application
- Add or update their talent community preferences
The text assistant has a conversation with candidates, which provides relevant suggestions or answers based on candidate questions or responses. Note that candidates must initiate the conversations related to the above topics. Candidates can also reply to automated SMS or WhatsApp messages with questions for the Text Assistant.
When the Text Assistant is enabled for SMS or WhatsApp, separate channels are used for hiring team conversations (person-to-person) and for automated and Text Assistant conversations.
In addition to candidates, visitors can also interact with the text assistant using SMS or WhatsApp, provided your administrator enables it through Setup and Maintenance. A user is considered a visitor if their phone number isn’t present in the Recruiting database. Phone numbers that aren't verified are also considered as part of visitor phone numbers, even if they're associated with a candidate.
To ensure system stability and prevent the risk of misuse, these threshold limits are in place for text assistant messages:
- Maximum number of text assistant messages that can be sent to a candidate/visitor per day.
- Maximum number of text assistant messages that can be sent to all users (candidates and visitors) per day.