Overview of the Text Assistant
Candidates can interact with the Career Coach agent through SMS and have a similar experience as that of the career site. The SMS capability in the Career Coach agent is referred to as Text Assistant.
Using this capability, candidates can:
- Get job recommendations based on their profile
- View job fitment for a role of their choice
- Get answers to company-related questions
- Get answers to job-specific questions based on the job description
- Schedule, cancel, or reschedule interviews
- Prepare for interviews and get guidance from the career coach
The text assistant has a conversation with candidates, which provides relevant suggestions or answers based on candidate questions or responses. Note that candidates must initiate the conversations related to the above topics. Candidates can also reply to automated SMS messages with questions, in order for the text assistant to respond.
To support this capability, a second channel has been introduced for SMS communications in Recruiting. This channel is used for text assistant communications and existing automated communications. The first channel that was available before the 26B upgrade will be used for person-to-person communication. This channel is typically monitored by recruiters or other hiring team members.
In addition to candidates, visitors can also interact with the text assistant using SMS, provided your administrator enables it through Setup and Maintenance. A user is considered a visitor if their phone number isn’t present in the Recruiting database. Phone numbers that aren't verified are also considered as part of visitor phone numbers, even if they're associated with a candidate.
To ensure system stability and prevent the risk of misuse, these threshold limits are in place for text assistant messages:
- Maximum number of text assistant messages that can be sent to a candidate/visitor per day.
- Maximum number of text assistant messages that can be sent to all users (candidates and visitors) per day.