Overview of the Email Assistant

The Recruiting Inbox Response Agent is an AI-powered email assistant that responds to candidate questions by leveraging your organization’s policy and process documents. This agent is built using Oracle AI Agent Studio. Using this framework, you can upload relevant documents that contain possible answers for candidate questions. The agent then uses these documents to reply to candidates.

The agent responds to an email if the following conditions are met:

• If it’s the first email or response from a candidate, the agent responds. Any further emails are sent to the recruiter for their response.
• The email must contain five questions or less.
• If the agent can’t find answers to all the questions based on the uploaded documents, the email is sent to the recruiter.
• If the agent is unable to respond due to unavailability or network errors, the email is sent to the recruiter. The time limit for the agent's response is set in the IRC_2W_AGENT_AUTO_SKIP_TIMEOUT profile option.
• If questions belong to the following excluded topic categories, the agent doesn’t respond, and the email is sent to the recruiter:
  • Salary comparisons
  • Company information on gender ratio, ethnicity, and the like
  • Discrimination based on gender, race and other factors
• If the candidate’s email contains any PII information such as phone numbers, SSNs, passport numbers, and so on, the email isn’t considered for the email assistant’s response and is forwarded to the recruiter for a manual response.

Note: Visitor emails aren’t considered for the email assistant’s response. The agent’s response is in the same language as that of the incoming email.