Configure Notifications for Candidate Replies to Automated Emails

If an auto-generated email is sent through the vanity email and candidates reply to them, hiring team members can be notified using this feature. You can configure who from the hiring team should be notified.

These notifications are received in the hiring team member's work mailbox. The candidates' replies are also displayed in the Messages tab, only if the Capture Message checkbox is enabled for the auto-generated email.

Using this configuration, you can't notify hiring team members when candidates reply to:

• Auto-generated emails that are sent from a no-reply email. Hiring team members need to access the no-reply mailbox to see the candidate replies.
• Any emails that aren't auto-generated (that is, emails composed manually by hiring team members). Hiring team members need to access the Messages tab to see the candidate replies.

1. In the Setup and Maintenance work area, go to:
   • Setup: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. In the Hiring Team Notification for Replies to Automated Emails section, click Edit.
3. Select the respective check boxes to notify either recruiters or hiring managers or both. By default, both check boxes are selected. If the email was sent in the context of a candidate pool, the pool owners are also notified.
   Let’s say you select both hiring managers and recruiters to receive the email replies. After the candidate sends their first reply, let’s say you change the configuration to notify only hiring managers and not recruiters. When the candidate sends subsequent replies to that same email thread, this configuration change won’t impact the earlier recipients’ list. Both hiring manages and recruiters will continue to receive the replies for the existing conversations.