Configure the Profile Option to Read WhatsApp from a Given Start Date

You can configure a profile option called ORA_IRC_2_WAY_WHATSAPP_LAST_SYNC_TIME to read WhatsApp messages from a specific start date and time.

When you enable two-way WhatsApp communications, this profile option is automatically set to the date and time when you enabled the feature. The Recruiting application will start processing WhatsApp messages that were received from that date and time onward.

This profile option is referenced by the Process Recruiting Inbound Message scheduled process, which updates the date and time automatically to the current date and time when it completes running. So, for example, if the profile option value was initially set to a date last week, and the scheduled process runs today, WhatsApp messages will be processed from last week until today. After the scheduled process completes running, it'll set the profile option value to today's date. This will ensure that messages will be read from today onward, when the scheduled process runs next time.

If you need to read WhatsApp messages from a different date and time, you can manually update this profile option value. This set up step is optional.

1. In the Setup and Maintenance work area, click the Tasks icon.
2. Click Search.
3. On the Search page, search for the task Manage Administrator Profile Values.
4. Click the task name.
5. On the Manage Administrator Profile Values page, search for the profile option code IRC_2_WAY_WHATSAPP_LAST_SYNC_TIME.
6. Set the profile value to the desired start date and time from which WhatsApp messages should be read. It's recommended to set this value to five days before the current date. Use the UTC date and time in standard ISO 8601 format: YYYY-MM-DD HH:MM:SS to enter the value.
7. Click Save and Close.