Get WhatsApp Template Statuses

When Webhook is set up, the WhatsApp statuses are automatically updated and reflected on the WhatsApp Message Template page. When it isn't set up, you can track the latest approval status of WhatsApp templates and sync their statuses with Meta statuses periodically by clicking the Get WhatsApp Template Statuses button. If you don’t perform this task, the templates that are sent for approval will display the Pending Approval status or an incorrect Active status even if the template is suspended.

After you click the Get WhatsApp Template Statuses button, it might take a while to see the updated statuses on the WhatsApp Message Template page. After the process is completed, template statuses will be automatically updated.

To view the approval status of a translation, select the template and select View Translations on the Actions menu (shown as three dots). You’ll see the approval status in the Template translations drawer panel.

Meta might change some WhatsApp message categories (from Marketing to Utility or Authentication, for example) based on their evaluation. The updated categories will also be visible when you click this button.

For information on setting up Webhook, see Webhook Configuration for a WhatsApp Messaging Provider (Document ID 3101136.1).