After you create a WhatsApp template from scratch and send it to Meta for approval,
you need to associate the template with a content library item before recruiters can start
using it for automated and bulk messages.
You don’t need to perform this task for WhatsApp templates that are created by
copying content library items because the association is already done at the time of
copying. A template in any status except the Inactive status can be associated
with a content library item.
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In the Setup and Maintenance work area, go to:
- Offering: Recruiting and Candidate Experience
- Functional Area: Recruiting and Candidate
Experience Management
- Task: Recruiting Content Library
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Search for the content item that you want to associate the WhatsApp template
with.
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Open the content item and edit it (if it’s in Draft status) or create a new
version of it (if it’s active).
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In the WhatsApp Notification Template list, select the name of the WhatsApp
template. Recall that when creating the WhatsApp template, you had associated it
with a content library category. Only those WhatsApp templates that belong to
the same content library category as the content item that you’re editing (or
creating a new version of) will appear in this list. Also, only those translated
WhatsApp templates that are in the current language of the application will
appear in this list along with their status.
Note: The WhatsApp template status applies to the selected
language template. The status and content can’t be changed.
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Save and activate the content item.