Limits for Text Assistant Messages

Setting limits for outbound text assistant messages is necessary to maintain system stability, protect service availability for all users, control infrastructure costs, and reduce the risk of misuse (for example, spam or unauthorized automation). These limits include:

Maximum number of text assistant messages that can be sent to all users (including candidates and visitors) per day – This is called the agent system hard limit. This represents the maximum number of agent calls that are made for all users in a day.
Maximum number of text assistant messages that can be sent to a candidate or visitor per day – This is called the agent candidate limit. This represents the maximum number of agent calls that are made in a day for a single candidate or visitor.

The following threshold limits will be modified to include the text assistant limits, in addition to the recruiter and auto-generated limits:

System hard limit – The maximum number of all types of messages that can be sent across all candidates in a day.
Candidate message limit – The maximum number of all types of messages that can be sent to each candidate in a day.
System soft limit – The number of all types of messages that can be sent across all candidates in a day that initiates a warning notification.

Note: When the text assistant is enabled, all types of messages include hiring team, auto-generated, and text assistant messages. When it’s not enabled, they include only hiring team and auto-generated messages.

Here’s what happens when one of the above limits is reached:

Table 1: Limits for all users per day

Agent system hard limit	System hard limit	Result
Reached	Not reached	Message displayed to the candidate that the agent is unavailable to respond.
Reached	Reached	No message is displayed to the candidate.
Not reached	Reached	No message is displayed to the candidate.

Table 2: Limits for each user per day

Agent candidate limit	Candidate message limit	Result
Reached	Not reached	Message displayed to the candidate that the agent is unavailable to respond.
Reached	Reached	No message is displayed to the candidate.
Not reached	Candidate message limit is available with 1 message remaining.	Message displayed to the candidate that the agent isn't available to respond.