Configure the Text Assistant

Configuring the text assistant involves confirming the agent team code, setting limits for outbound messages, and enabling visitors to interact with the text assistant. Setting limits for outbound text assistant messages is necessary to maintain system stability, protect service availability for all users, control infrastructure costs, and reduce the risk of misuse (for example, spam or unauthorized automation). These limits include:

• Maximum number of text assistant messages that can be sent to all users (including candidates and visitors) per day – This is called the agent system hard limit. This represents the maximum number of agent calls that are made for all users in a day.

• Maximum number of text assistant messages that can be sent to a candidate or visitor per day – This is called the agent candidate limit. This represents the maximum number of agent calls that are made in a day for a single candidate or visitor.

The following threshold limits will be modified to include the text assistant limits, in addition to the recruiter and auto-generated limits:

• System hard limit – The maximum number of all types of messages that can be sent across all candidates in a day.

• Candidate message limit - The maximum number of all types of messages that can be sent to each candidate in a day.

• System soft limit – The number of all types of messages that can be sent across all candidates in a day that initiates a warning notification.

Note: When the text assistant is enabled, all types of messages include hiring team, auto-generated, and text assistant messages. When it’s not enabled, they include only hiring team and auto-generated messages.

Here’s what happens when one of the above limits is reached:

Table 1: Limits for all users per day

Agent system hard limit	System hard limit	Result
Reached	Not reached	Message displayed to the candidate that the agent is unavailable to respond.
Reached	Reached	No message is displayed to the candidate.
Not reached	Reached	No message is displayed to the candidate.

Table 2: Limits for each user per day

Agent candidate limit	Candidate message limit	Result
Reached	Not reached	Message displayed to the candidate that the agent is unavailable to respond.
Reached	Reached	No message is displayed to the candidate.
Not reached	Candidate message limit is available with 1 message remaining.	Message displayed to the candidate that the agent isn't available to respond.

1. In the Setup and Maintenance work area, go to:

   • Offering: Recruiting and Candidate Experience

   • Functional Area: Recruiting and Candidate Experience Management

   • Task: Recruiting Messaging Configuration

2. In the Daily Limits for SMS and WhatsApp Messages section, select Edit.
3. Configure these options in the SMS Limits column:

   • Maximum number of text assistant messages to send across all candidates: This is the agent system hard limit. Any candidate conversations initiated after this limit is reached won't be processed by the agent. Note that any pending conversations with the candidate won’t be continued the next day. The candidate has to initiate a fresh conversation. When this limit is reached, a notification is sent to the administrator.

   • Maximum number of text assistant messages to send to each candidate: This is the agent candidate limit. Any candidate conversations initiated after this limit is reached won't be processed by the agent. When this limit is reached, a notification is sent to the administrator.

   Note:

   • UTC time zone is considered when counting the limits.

   • These limits are reset to zero at the start of UTC day, at 00:00:00 hours. When the limits are reset, candidates can initiate fresh conversations with the text assistant.

4. Select Save.
5. On the Recruiting Messaging Configuration page, in the Text Assistant section, ensure that the Agent Team Code field has a value of ORA_COACH_WORK.

   If you’ve made any changes to the Career Coach template in AI Agent Studio, copy the agent team code from there and enter it here.

6. In the Additional Communication Settings section, enable visitors to send messages.