Configuring the text assistant involves confirming the agent team code, setting
limits for outbound SMS and WhatsApp messages, and enabling visitors to interact with the
text assistant.
Before you start
To enable the text assistant in your SMS or WhatsApp provider configuration, the
IRC_REST_SERVICE_ACCESS_INBOUND_SMS_WEBHOOK_PRIV privilege should be added to the
Webhook user role.
For details, see Webhook Setup for Two-Way SMS
Communications and Webhook Configuration for WhatsApp Messaging Providers. Note that the
text assistant responds to incoming messages that are processed by Webhook only. It
doesn't respond to incoming messages processed by the Process Recruiting Inbound
Message scheduled process.
Here's what to do
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In the Setup and Maintenance work area, go to:
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Offering: Recruiting and Candidate
Experience
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Functional Area: Recruiting and Candidate
Experience Management
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Task: Recruiting Messaging Configuration
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In the Daily Limits for SMS and WhatsApp Messages section, select
Edit.
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Configure these options in the SMS and WhatsApp columns:
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Maximum number of text assistant messages to send across
all candidates: This is the agent system hard limit.
Any candidate conversations initiated after this limit is reached
won't be processed by the agent. Note that any pending conversations
with the candidate won’t be continued the next day. The candidate
has to initiate a fresh conversation. When this limit is reached, a
notification is sent to the administrator.
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Maximum number of text assistant messages to send to each
candidate: This is the agent candidate limit. Any
candidate conversations initiated after this limit is reached won't
be processed by the agent. When this limit is reached, a
notification is sent to the administrator.
Note:
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UTC time zone is considered when counting the limits.
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These limits are reset to zero at the start of UTC day, at
00:00:00 hours. When the limits are reset, candidates can
initiate fresh conversations with the text assistant.
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Select Save.
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On the Recruiting Messaging Configuration page, in the Text Assistant section,
ensure that the Agent Team Code field has a value of
ORA_CAREER_COACH.
If you’ve modified the Career Coach agent, use the new agent team code.
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In the Additional Communication Settings section, enable visitors to send
messages.
A user is considered a visitor if their phone number isn’t present in the
Recruiting database. Phone numbers that aren't verified are also considered
as part of visitor phone numbers, even if they're associated with a
candidate.