You need to create and activate a messaging provider that will be used for
communicating with candidates using the text assistant.
If you already have an active SMS provider with SMS communication enabled, and you
edit the provider to enable agent communication, the SMS communication will be
disabled. You’ll then need to enter the text assistant threshold limits and
re-enable SMS communication.
Please ensure that SMS configurations are different for each pod—production and other
test pods.
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In the Setup and Maintenance work area, go to:
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Offering: Recruiting and Candidate
Experience
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Functional Area: Recruiting and Candidate
Experience Management
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Task: Recruiting Messaging Configuration
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On the Recruiting Messaging Configuration page, in the SMS Messaging
Providers section, select Add.
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Enter a name and description.
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Select a provider.
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Enter the maximum limit for a message length, in number of characters.
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Select Enable two-way SMS communications.
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Select Enable the candidate text assistant.
You’ll see two tabs displayed, where you can define the details for the two
SMS channels – hiring team and text assistant/automated messages.
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Based on the provider you selected, enter info in the Request
Details, Authentication,
Headers, and Body
sections.
For more information, see the document Examples of Adding an SMS Provider
on My Oracle Support (ID 2657006.1).
Note:
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For processing outbound messages, the SMS messaging
provider's API is expected to return the response in JSON
format. To ensure smooth processing of these messages, we
recommend that you include the Accept header in the
Headers section and specify its value as
application/json.
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For Twilio, the body tokens must be different for hiring team
messages and text assistant messages. For Syniverse, the channel
IDs must be different.
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Select Test Outbound Message to send a test message and
make sure that the configuration is properly done.
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You need to test the outbound message for each channel type, hiring team and
agent messages.
In the SMS Message Info section, enter the phone
number for each channel and select the channel type.
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Save and close the page once the test is successful.