Duplicating a Message Template

The Manage message templates for email correspondence and reminders permission is required.

Editing of system generated message templates is limited to optimize system performance. In several cases, such templates may not be duplicated, and often the context cannot be modified.

Configuration > [Onboarding (Transitions)] Administration > Message Templates

1. Click a message template.
2. Click Duplicate.
3. Make changes.
4. Click Save.

The message template is in Draft status and appears in the Message Templates page.