Variables to Display External Service Results

Variables are available to display the result values received for new hires from external partners and to provide links to details on the new hire kept on the external partner site.

External service partners return various field results for each new hire while their service is running. This information can be displayed in a message template or on a form by using variables with the proper service name, accessed via the ServiceResult category of the Field Chooser. For instance, Tax Partner ABC may send back two results fields and these variables may be named ServiceLastRequestResults/UDFResult_TaxpartnerABC:TaxResult1 and ServiceLastRequestResults/UDFResult_TaxpartnerABC:TaxResult2. Placing these variables onto a form in read-only or using them in a message template will ensure that each new hire's results are shown to the assignee of these tasks.

Links are useful when information is accessible only via the partner's site. Sometimes the service providers retain additional details about each new hire and they always retain any PDFs or other files that were generated while performing their services. This information cannot be viewed within Onboarding (Transitions), however; links can be added to any form, which will bring the form assignees directly to the service provider Web site to access this information. Typically this variable is given the name 'More Details' by the service provider. For information on using links, see Links in a User-defined Forms.

The number and type of variables available is wholly dependent on which services are used in your Onboarding (Transitions) implementation.