Allowing Reassignment Request Approvals

As an Administrator, you can specify which workflow users can directly perform and approve reassignment requests rather than submitting requests to an Administrator or Power User for approval.

Users can then approve reassignment requests from their Worklist.

To set up workflow users, see Selecting the Workflow.

Service Administrators should also see the reassignment requests if they are required to approve the requests in case the Task Owner is unavailable.

To allow workflow users to perform reassignments:

  1. On the Home page, click Application, and then click Task Manager.

  2. Click the System Settings tab on the left.

  3. Select Reassignment Requests.

  4. For Allow reassignment request approval by, select one or more options:

    • Administrator

    • Power User

    • Users