Configuring Explanations

By default, explanations are not displayed or persisted to the database. You can activate this option at any time; however, it will only remain active during your working session. If you log out and log back in, you must re-activate the option again if you want explanations displayed. You can also configure it as a user preference which will remain active regardless of session login/logout. Both the tracking mode and tracking level must not be set to NONE in order for explanations to be activated.

1. Click the User (Settings and Actions) icon.
2. Choose one of the following Tracking Mode options to turn on explanations:
   • ACTION records explanations when various business actions are run. Business actions include most actions that appear on the Actions menu for a business object. It also includes functions such as add, edit, and delete.
   • AGENT records explanations for agents that are triggered as a result of events.
   • PROCESS records explanation for background workflow processes such as tendering and event notification.
   • ALL records explanations for all of the above.
3. Choose one of the following Tracking Level options to turn on explanations:
   • INFO description of process: no follow-up activity required.
   • WARNING precondition to an error: follow-up required based on condition.
   • ERROR failure to complete processing: requires re-input of customer information.
   • INCOMPLETE failure to complete a system process that halts order creation, shipment planning, rating, tendering, or other process.
4. Click Save and Close to save your configuration.

The View Explanations button appears on Confirmation pages and displays the Explanation Viewer.