1. Security Guide
  2. Troubleshooting User Sign in Problems

Troubleshooting User Sign in Problems

At times, there can be Oracle Transportation Management service user sign in issues that arise due to various reasons. Most of these sign in issues are a result of bad data due to security data integration and service cache inconsistency.

  • Check that the Oracle Transportation Management Nickname matches the user name of the user defined within the Oracle Identity Management service.
  • Check that the Oracle Transportation Management user record for that particular instance isn'texpired.
  • Check that the Oracle Transportation Management user record for that particular instance isn'tset to be effective in the future.
  • Check that there are no special characters or whitespaces prepended or appended to the Nickname field in Oracle Transportation Management.
  • Not likely, but check that there aren't multiple users configured with the same Nickname.
  • Not likely, but check that the domain of the user actually exists in the particular instance.
  • User names can't end with "ADMIN." Don't give .ADMIN user names a Nickname.