WFM Browser Clock View

Clock is a browser-based view that is typically used by a supervisor to clock users in and out of various entities. The person that has logged into the application and clocks other users is called the clocker. The clocker could either clock oneself or clock other users.

Facility Clocking

In order to clock users into or out of a facility, set Mode as “Facility”. Enter the login ID of the user in the User field and hit the clock-in or clock-out button as required.

Note: As of Release 24D, the facility dropdown has been removed from this view. When mode is facility, the user specified in the "User" field is clocked in/out from the current logged in facilityof the clocker.

Work Area Clocking

In order to clock users into or out of a Work Area, set Mode as “Work Area” and select the Work Area from the Work Area drop down. Enter the login ID of the user in the User field and hit the clock-in or clock-out button as required.

Note: As of Release 24D, since the facility dropdown has been removed, the Work Area dropdown will only list the Work Areas that are configured in the current logged in facility of the clocker.

VAS Activities Clocking

When a user or a group of users (team) need to be clocked into or out of a certain VAS activity, set Mode as “VAS”. Select the appropriate Work Area from the Work Area drop down. From the Activity drop down, Select the activity that the user or team need to work on. Select “user” or “team” (as required) from the Level drop down. Depending on the Level selection, enter either the login ID of the user in the User field OR select a team from the Team drop down (The team dropdown will list all users configured in the selected work area). Next hit the clock-in or clock-out button as required.

Note: As of Release 24D, when mode is VAS, the Activity dropdown will only list activitiesof type ‘VAS” configured in the selected Work Area.

Manual Activities Clocking

In order to clock a user into or out of a manual activity, set Mode as “Manual”. Select the appropriate Work Area from the Work Area drop down. From the Activity drop down, select the activity that the user would be working on. Enter the login ID of the user in the User field and hit the clock-in or clock-out button as required.

Note: As of Release 24D, when mode is Manual, the Activity dropdown will only list activities of type “Manual” configured in the selected Work Area.

Break Clocking

To clock a user into or out of a break, set Mode as “Break” and select the break from the Break drop down.Enter the login ID of the user in the User field and press the clock-in or clock-out button as required.

Note: As of Release 24D, since the facility dropdown has been removed, the Break dropdown will only list the Breaks that are configured in the current logged in facility of the clocker.

Note:

As of Release 25B, the Clock view has been made more intuitive by introducing the following changes:

• The mode drop-down has been restructured to differentiate between clock-in and clock-out actions. During clock-out supervisors no longer have to remember the entities in which users were clocked-in. If supervisor attempts to clock the user out of an entity, WFM will intelligently clock the user out of the clocked-in entity. For example, if user is currently clocked into the “lunch” break and needs to be clocked out, supervisor can simply choose the option “Break Clock-Out” from the mode dropdown without having to select “lunch” from the “break” drop-down.
• A new Submit button replaces separate Clock-In and Clock-Out actions.