Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Communications Security Shield 22.0.0.0.0

Product Description:

Oracle Communications Security Shield (OCSS) is a cloud based SaaS service. It is an enterprise call center security solution which is in the customer's network and in the Oracle cloud. The solution evaluates the identity and trust level of calling parties and provides threat detection and call action enforcement based on risk scores calculated from data analytics.

The OCSS provides a web interface where the customer can configure custom enforcement actions and modify risk score and call characteristic thresholds tailored to their network traffic profile to stop fraud in their network and manage network traffic.

Date:

12-Apr-2022

Archive Note:

This VPAT applies to only version 22.0.0.0.0. It does not apply to any versions of Oracle Communications Security Shield after this. This VPAT has been superseded by Oracle Communications Security Shield 23.0.0.0.0.

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following aspects of this product:

PDF customer documentation

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) Titles for Objects and Applets are provided Controls have an associated name CAPTCHAs are not used The documentation was tested for: Images that convey information have meaningful alternative test using ALT. CAPTCHAs are not used. Exceptions: OCSSA-3568 - Oracle logo in the header does not provide alternative textual form OCSSA-3626 - device status expanded tile does not provide alternative textual form for icons
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Partially Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen The documentation was tested for: Headings are encoded with HTML heading tags Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Exceptions: OCSSA-3708 - on the "Access Control Lists" page multiple buttons for add functionality have the same label OCSSA-4074 - on the "Activity Log" page, there are missing headers and headers that do not have the appropriate header level OCSSA-5769 - on the "Outbound Call Validation" and "Lookup Number" pages, headers do not have the appropriate header level
1.3.2 Meaningful Sequence(Level A)	Partially Supports	The product and documentation was tested for: The sequence of elements in the DOM matches a logical reading sequence Exception: OCSSA-3718 - on the "Access Control Lists" page, keyboard navigation for the edit (pencil) and delete (trash can) elements, which are in the reverse order from the visual representation
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound The documentation was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics include a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. A fixed display orientation is required for essential functionality The documentation was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Supports	The product was tested for: There are no text fields that collect information about the user. The documentation was tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The documentation was tested for: Information is not conveyed using color.
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product and documentation were tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Partially Supports	The product and documentation was tested for: Text can be resized up to 200% without loss of content or functionality Exception: OCSSA-3724 - On the "Autonomous Threat Protection" settings page, when zooming to 200%, depending on the width of the window, the right-most selectors for sub-sections of the page are not visible and can not be clicked
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are not used The documentation was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)	Not Supported	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. The documentation was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Exceptions: OCSSA-4040 - "Dashboard" page is not aligned to a single column; and both horizontal and vertical scrollbars of the page are required OCSSA-3724 - "Autonmous Threat Protection" settings page requires both horizontal and vertical scrollbars on the page and right-most selectors for sub-sections of this page are truncated and can not be clicked OCSSA-3673 - "Call Type Classification" and "Number Normalization" settings pages require both horizontal and vertical scrollbars on the page OCSSA-3674 - "Configuration Wizard" settings page (accessed from automatic launch, "Settings" page or "Autonomous Threat Protection" expanded tile) requires both horizontal and vertical scrollbars on the page OCSSA-3723 - "Reputation Score Classification" settings page requires both horizontal and vertical scrollbars on the page OCSSA-3722 - "CCS Configuration" settings page requires both horizontal and vertical scrollbars on the page OCSSA-3739 - "Access Control Lists" page requires both horizontal and vertical scrollbars on the page and in the number list table OCSSA-4048 - "Activity Log" page requires both horizontal and vertical scrollbars on the page OCSSA-5771 - the "Outbound Call Validation" and "Number Lookup" pages require both horizontal and vertical scrollbars on the page
1.4.11 Non-text Contrast (Level AA)	Partially Supports	The product and documentation was tested for: Non-text items have a contrast ratio of at least 3:1 Exceptions: OCSSA-3656 - On the "Dashboard" page, the color contrast between tiles and the page background is too low OCSSA-3657 - On the "Dashboard" page, the color contrast between adjoining colors and between the foreground and background colors for the graphs is too low OCSSA-3659 - On the "Dashboard" page, the color contrast in the "Call History" tile between the background and the line graph fill is too low OCSSA-3671 - On the "Call Type Classification" settings page, the color contrast between the border line of the list item and its background is too low; also the color contrast between the border of the dropdown menu box and its background is too low. OCSSA-3672 - On the "Config Wizard" settings page, the color contrast between border of input boxes and their background color is too low OCSSA-3729 - On the "Reputation Score Classification" settings page, the color contrast for the border between rows and its background is too low OCSSA-3707 - On the "CCS Configuration" settings page, the color contrast for the border between rows and its background is too low OCSSA-4075 - On the "Activity Log", "Outbound Call Validation" and "Number Lookup" pages, the color contrast for the border between rows and its background is too low
1.4.12 Text Spacing (Level AA)	Supports	The product and documentation was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)	Partially Supports	The product was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid. The documentation was tested for: There is no additional content that appears on hover or focus. Exceptions: OCSSA-3721 - On the "Reputation Score Classification" and "Number Normalization" settings pages, when the mouse pointer hover triggers additional content for the question mark element and the mouse pointer is moved over the additional content, the additional content disappears. OCSSA-3725 - On the "Autonomous Theat Protection" settings page, when the mouse pointer hover triggers additional content for the question mark element and the mouse pointer is moved over the additional content, the additional content disappears. OCSSA-4049 - On the "Activity Log" page when the mouse pointer hover triggers additional content for the "i" (information) element.and the mouse pointer is moved over the additional content, the additional content disappears OCSSA-5772 - On the "Outbound Call Validation" and "Number Lookup" pages when the mouse pointer hover triggers additional content for the "i" (information) element.and the mouse pointer is moved over the additional content, the additional content disappears
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) The documentation was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Exceptions: OCSSA-6007 - On the "Outbound Call Validation" page, although keyboard navigation can be used to reach the information ("i") element it is not possible to open the text using the keyboard.
2.1.2 No Keyboard Trap (Level A)	Supports	The product and documentation was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Supports	The product and documentation was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for: Time limits are longer than 20 hours The documentation was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product and documentation was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product and documentation was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Partially Supports	The product was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links The documentation was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links Exceptions: OCSSA-3669 - bypass block mechanisms are not provided for "Config Wizard" and "Call Type Classification" pages OCSSA-3706 - bypass block mechanisms are not provided for "Reputation Score Classification", "CCS Configuration" or "Number Normalization" settngs pages OCSSA-3726 - bypass block mechanisms are not provided for "Autonomous Threat Protection" settings page OCSSA-4015 - bypass block mechanisms are not provided for "Activity Log" page OCSSA-5774 - bypass block mechanisms are not provided for "Outbound Call Validation" and "Number Lookup" pages
2.4.2 Page Titled(Level A)	Partially Supports	The product and documentation was tested for: Pages have a meaningful title specified in the TITLE element Exceptions: OCSSA-3727 - On the "Autonomous Threat Protection" settings page, the title is the same regardless of which page within these settings is selected OCSSA-3752 - The same title is used for the "CCS Configuration", "Reputation Score Classification" and "Number Normalization" settings pages OCSSA-3748 - The same title is used for the "Call Type Classification" and "Configuration Wizard" settings pages.
2.4.3 Focus Order(Level A)	Supports	The product and documentation was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product and documentation was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Partially Supports	The product was tested for: Pages are contained in a "site map" Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The documentation was tested for: Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other Exceptions: OCSSA-3670 - system does not provide multiple ways to reach the "Configuration Wizard" or "Call Type Classification" pages OCSSA-3728 - system does not provide multiple ways to reach "Autonomous Threat Protection" settings page OCSSA-3738 - system does not provide multiple ways to reach "Reputation Score Classification", "CCS Configuration" or "Number Normalization" settings pages OCSSA-3761 - system does not provide multiple ways to reach "Access Control List" page OCSSA-4024 - system does not provide multiple ways to reach "Activity Log" page OCSSA-3945 - system does not provide multiple ways to reach "Dashboard" page OCSSA-5770 - system does not provide multiple ways to reach "Outbound Call Validation" and "Number Lookup" pages
2.4.6 Headings and Labels(Level AA)	Partially Supports	The product and documentation was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field Exceptions: OCSSA-4074 - On the "Activity Log" page, there are sections without headers and headers are not at the correct level OCSSA-3730 - On the "Autonomous Threat Protection" settings pages, there are sections without headers and headers are not at the correct level OCSSA-3946 - On the expanded "Device Status" tile on the "Dashboard" page, the table row labels are not unique OCSSA-5769 - On the "Outbound Call Validation" and "Number Lookup" pages, headers are not at the correct level
2.4.7 Focus Visible(Level AA)	Supports	The product and documentation was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Supports	The product and documentation was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Partially Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event The Documentation was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function Exception: OCSSA-4042 - the "Autonomous Threat Protection" and "Device Status' tiles on the "Dashboard" page do not support abort capability
2.5.3 Label in Name (Level A)	Supports	The product and documentation was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)	Supports	The product and documentation was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page The documentation was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page The documentation was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product and documentation was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components The documentation was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Supports	The product and documentation was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	The product and documentation was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The documentation was tested for: The documentation does not have input fields, except for the Search field
3.3.2 Labels or Instructions (Level A)	Supports	The product and documentation was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user The documentation was tested for: Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them The documentation was tested for: The documentation does not require user input that modifies user controllable data.
4.1.1 Parsing(Level A)	Partially Supports	The product and documentation was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification Exceptions:: OCSSA-3621 - the "Dashboard" pages does no have unique ids OCSSA-3623 - the "Autonomous Threat Protection" expanded tile on the "Dashboard" page does not have unique ids OCSSA-3947 - the "Device Settings" expanded tile on the "Dashboard" page does not have unique labels for the table rows and unique ids OCSSA-3732 - the "Autonomous Threat Protection" settings page has non-unique ids OCSSA-3667 - the "Call Type Classification" settings page has non-unique ids OCSSA-3675 - the "Configuration Wizard" page has non-unique ids, whether accessed from the automatic load, "Autonomous Threat Protection" expand tile settings, or the "Settings" page OCSSA-3655 - the "Reputation Score Classification" settings page has non-unique values
4.1.2 Name, Role, Value (Level A)	Partially Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Frames have a meaningful title specified in the title attribute The documentation was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Exceptions: OCSSA-3765 - On the "Reputation Score Classification" settings page, incorrect attribute settings result in the enforcement actions being read twice by a screen reader. OCSSA-3766 - on the "Call Type Classification" settings page, incorrect attribute settings result in the enforcement actions being read twice by a screen reader JET-43183 - On the dashboard page, the ARIA information for the gauges representing the number of devices in service and the amount of subscription used are not updated to match the visual display.
4.1.3 Status Messages (Level AA)	Supports	The product was tested for: Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. The documentation was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Applicable	The product does not have Accessibility Features
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.