Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
1.1.1 Non-text Content: All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below. (Level A) - Controls, Input: If non-text content is a control or accepts user input, then it has a name that describes its purpose. (Refer to Guideline 4.1 for additional requirements for controls and content that accepts user input.)
- Time-Based Media: If non-text content is time-based media, then text alternatives at least provide descriptive identification of the non-text content. (Refer to Guideline 1.2 for additional requirements for media.)
- Test: If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content.
- Sensory: If non-text content is primarily intended to create a specific sensory experience, then text alternatives at least provide descriptive identification of the non-text content.
- CAPTCHA: If the purpose of non-text content is to confirm that content is being accessed by a person rather than a computer, then text alternatives that identify and describe the purpose of the non-text content are provided, and alternative forms of CAPTCHA using output modes for different types of sensory perception are provided to accommodate different disabilities.
- Decoration, Formatting, Invisible: If non-text content is pure decoration, is used only for visual formatting, or is not presented to users, then it is implemented in a way that it can be ignored by assistive technology.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Images that convey information have alternative text using ALT
- Images that are decorative are marked up using ALT=""
The following defects were found: - Defect 19938196: insufficient information in title attributes on images in forms and lists
- Defect 19521096: image link test is confusing for screen reader users
- Defect 19060060: alt text for show more/show less link purpose is not sufficiently clear
- Defect 18067064: image alt text missing for application tool bar and first level navigation image
- Defect 19670367: column titles do not announce when not editable.
- Defect 19363334: reading format and focus order issues in grid/list applet
- Defect 18605453: no table summary across multiple views of real time decisioning (rtd)
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1.2.1 Audio-only and Video-only (Prerecorded): For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such: (Level A) Prerecorded Audio-only: An alternative for time-based media is provided that presents equivalent information for prerecorded audio-only content. Prerecorded Video-only: Either an alternative for time-based media or an audio track is provided that presents equivalent information for prerecorded video-only content. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio/video media. |
| 1.2.2 Captions (Prerecorded): Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio/video media. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded): An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio/video media. |
| 1.2.4 Captions (Live): Captions are provided for all live audio content in synchronized media. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio/video media. |
| 1.2.5 Audio Description (Prerecorded): Audio description is provided for all prerecorded video content in synchronized media. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio/video media. |
| 1.3.1 Info and Relationships: Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Required fields are marked in red and have the * character included in the label
- List applets/Grids have column and row headers are identified
The following defects were found: - Defect 16918493: provide semantic markup for headings
- Defect 18392978: column and row number in list applet not read correctly
- Defect 18362429: top row empty on list applets
- Defect 18355964: file submenu s do not announce and left arrow exits all the way
- Defect 17059175: screen reader cannot read the content of record count dialog
- Defect 17008717: no context relationship between parent and child applet
- Defect 16191143: no table summary in calendar screen tables
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| 1.3.2 Meaningful Sequence: When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Correct reading sequence, matching the visual order.
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1.3.3 Sensory Characteristics: Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. (Level A)
Note: For requirements related to color, refer to Guideline 1.4. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Instructions do not only refer to shape, size, location, orientation or sound.
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1.4.1 Use of Color: Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (Level A)
Note: This success criterion addresses color perception specifically. Other forms of perception are covered in Guideline 1.3 including programmatic access to color and other visual presentation coding. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Required fields are marked in red and have the * character included in the label
- Notifications status is highlighted using color as well as text
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1.4.2 Audio Control: If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether or not it is used to meet other success criteria) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio content. |
1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA)
- Large Text: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1;
- Incidental: Text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement.
- Logotypes: Text that is part of a logo or brand name has no minimum contrast requirement.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Text has a color luminosity contrast ratio of at least 4.5:1.
the following issue has been found. - Defect 19520305: color contrast issue: drilldown / notifications (can be set via css)
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| 1.4.4 Resize text: Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Text responds to the Zoom features provided by browsers.
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1.4.5 Images of Text: If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following: (Level AA) - Customizable: The image of text can be visually customized to the user's requirements;
- Essential: A particular presentation of text is essential to the information being conveyed.
Note: Logotypes (text that is part of a logo or brand name) are considered essential. | Product has been developed to conform to this standard subject to the remarks on the right. | The product does not contain images of text. |
2.1.1 Keyboard: All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints. (Level A)
Note 1: This exception relates to the underlying function, not the input technique. For example, if using handwriting to enter text, the input technique (handwriting) requires path-dependent input but the underlying function (text input) does not.
Note 2: This does not forbid and should not discourage providing mouse input or other input methods in addition to keyboard operation. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
The following defects were found: - Defect 19775857: 'ctrl+alt+t' or 'ctrl+alt+v' should highlight focus
- Defect 19667335: protocol# field getting nullified during keyboard navigations
- Defect 19648058: focus is lost on down arrow in tree applet
- Defect 18040616: focus shift to main menu instead of sub menu when navigated from sub menu items
- Defect 18040351: unable to multi-select the alternate records in pick applet
- Defect 17774927: aria keyboard shortcuts for tree view navigation not working
- Defect 17765878: esc on submenu closes parent menu as well
- Defect 17757485: ctrl+pageup/down and page up/down perform the same operation in calendar control
- Defect 17756653: dismissing dropdown list requires using esc twice with screen reader instead of once
- Defect 17552952: search requires the go button rather than enter key to execute query
- Defect 17539050: shortcut keys are not working in siebel portlet
- Defect 17473405: mvg/pick applet/calendar/calculator are invoked "f2" not enter key
- Defect 17034262: sidebar hyperlink not visible but focusable and not operable
- Defect 19675571: no indication that the pdq has completed executing in screen reader
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2.1.2 No Keyboard Trap: If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Keyboard traps that prevent a keyboard-only user from navigating out of a component.
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2.2.1 Timing Adjustable: For each time limit that is set by the content, at least one of the following is true: (Level A)
- Turn off: The user is allowed to turn off the time limit before encountering it; or
- Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or
- Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or
- Real-time Exception: The time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible; or
- Essential Exception: The time limit is essential and extending it would invalidate the activity; or
- 20 Hour Exception: The time limit is longer than 20 hours.
Note: This success criterion helps ensure that users can complete tasks without unexpected changes in content or context that are a result of a time limit. This success criterion should be considered in conjunction with Success Criterion 3.2.1, which puts limits on changes of content or context as a result of user action. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Application timeout options
- Application timeout disablement
- Extension times.
Issues found are listed below: - Defect 16103210: CTI toolbar: No Session logout Warning before logout
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2.2.2 Pause, Stop, Hide: For moving, blinking, scrolling, or auto-updating information, all of the following are true: (Level A)
- Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds, and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and
- Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.
Note 1: For requirements related to flickering or flashing content, refer to Guideline 2.3.
Note 2: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Note 3: Content that is updated periodically by software or that is streamed to the user agent is not required to preserve or present information that is generated or received between the initiation of the pause and resuming presentation, as this may not be technically possible, and in many situations could be misleading to do so.
Note 4: An animation that occurs as part of a preload phase or similar situation can be considered essential if interaction cannot occur during that phase for all users and if not indicating progress could confuse users or cause them to think that content was frozen or broken. | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused
- Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
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2.3.1 Three Flashes or Below Threshold: Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
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| 2.4.1 Bypass Blocks: A mechanism is available to bypass blocks of content that are repeated on multiple Web pages. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Landmark navigation, where blocks of content/region can be accessed quickly by bypassing other regions.
The following defects were found: - Defect 18934978: incorrect landmark region name in public sector home page (ps)
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| 2.4.2 Page Titled: Web pages have titles that describe topic or purpose. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Page Titles have descriptive text.
- Title elements
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| 2.4.3 Focus Order: If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Logical movement of focus through the controls.
The following defects were found: - Defect 19633365: activating quickprint requires two enter key entries
- Defect 19633352: focus is lost on disabled top menu items and dividers
- Defect 19607944: unable to focus on close / send / cancel buttons in sending wireless message
- Defect 18993570: unable to navigate in the mvg (selected) appt when first record is added (ps)
- Defect 18813383: focus lost from the list applet when selecting a value in list of values and tabbing out
- Defect 18549854: focus skips close button navigating in Applet Popup form grid layout template
- Defect 18518505: focus skips once a value is selected in combo box in form applets
- Defect 18250172: focus skips once value is selected in combo box in user registration form applet
- Defect 18034579: focus should remain on show more/show less button after click
- Defect 18034535: focus is not set on the default field in form applet (ps)
- Defect 17772603: unable to focus description field under project - notes
- Defect 17763611: focus is lost after selecting multiple records and then advancing to next record using next record button
- Defect 17180696: field losing context on undo record on form applet
- Defect 17040395: disabled menu options can be executed from keyboard if in first or last position
- Defect 16321360: unable to focus on incident priority graphic using tab
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| 2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for - The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
The following defects were found: - Defect 19659270: html5 browser compatibility link on login page is not accessible
- Defect 16974487: self reference anchor tag requires link text or needs to be removed.
- Defect 16957774: url content shown as javascript:void(0) is read unnecessarily.
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| 2.4.5 Multiple Ways: More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Ability to drill down via hierarchical 1st, 2nd,3rd, and 4th level navigation and aria landmarks
- Drill down via the Sitemap.
- search via sitemap
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| 2.4.6 Headings and Labels: Headings and labels describe topic or purpose. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been - tested for descriptive labels.
Issues found include: - Defect 16918493: provide semanatic markup for headings in applets titles
- Defect 18254667: no dialog title for pop up opened on release button click
- Defect 17312479: columns displayed save as query pop titles are missing
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| 2.4.7 Focus Visible: Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - Visual indication of the location of the focus
The following defects were found: - Defect 16995366: screen view tabs don't have visual focus for keyboard
- Defect 16832116: pdq should dynamically be announced as part of the view label
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| 3.1.1 Language of Page: The default human language of each Web page can be programmatically determined. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Language of Page via the presence of HTML language attribute.
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| 3.1.2 Language of Parts: The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product does not contain mixed language content. |
| 3.2.1 On Focus: When any component receives focus, it does not initiate a change of context. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Reception of focus by components doesn't cause the appearance of a new window, move focus to a different component, go to a new page, or significantly re-arrange the content of a page.
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| 3.2.2 On Input: Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Changes in the value of user interface components do not automatically cause a change of context.
The following issue has been found: - Defect 16995366: screen view tabs don't have visual focus for keyboard
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| 3.2.3 Consistent Navigation: Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
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| 3.2.4 Consistent Identification: Components that have the same functionality within a set of Web pages are identified consistently. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Consistent use of icons
- Consistent terminology
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| 3.3.1 Error Identification: If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
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| 3.3.2 Labels or Instructions: Labels or instructions are provided when content requires user input. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Labels or instructions are provided when the product requires user input
The following defect was found: - Defect 17902403: meaningful labels are not associated for fields in case new applet (ps)
- Defect 17020555: control fields in form applet not program. determinable
- Defect 19512401: form element without label or title in open ui
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| 3.3.3 Error Suggestion: If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Meaningful corrective actions in error messages.
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3.3.4 Error Prevention (Legal, Financial, Data): For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true: (Level AA)
- Reversible: Submissions are reversible.
- Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.
- Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Ability to reverse, correct, and/or confirm transactions.
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4.1.1 Parsing: In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. (Level A)
Note: Start and end tags that are missing a critical character in their formation, such as a closing angle bracket or a mismatched attribute value quotation mark are not complete. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Pages validate to the HTML specification
- Completeness of start and end tags
The following defects were found: - Defect 17042075: bad html markup in export menu cant close or next
- Defect 16994778: duplicated title tags in html body section in the open
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4.1.2 Name, Role, Value: For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies. (Level A)
Note: This success criterion is primarily for Web authors who develop or script their own user interface components. For example, standard HTML controls already meet this success criterion when used according to specification. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
- Synthesized controls use WAI-ARIA markup to identify role, state and value information.
- Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
- Controls have a meaningful programmatically exposed name
- Frames have a meaningful title specified in the title attribute
The following defects were found: - Defect 19772700: drilldown fields without values have no title in list applet
- Defect 19661582: checkbox state is read incorrectly when refine query opportunities list
- Defect 19512401: form element without label or title in open ui
- Defect 18721588: columns displayed list applet not announced to screen reader
- Defect 18695336: excessive verbosity on expanding tree item
- Defect 18273976: unable to focus on static label in registered partners view (ps)
- Defect 18040453: item selected in column displayed dialog should be notified by screen reader
- Defect 17168901: page loading text announced by screen reader is noisy
- Defect 17059070: count indicator displayed in top right corner of list Screen reader only reads "1 - 10 of 10+"
- Defect 17048917: aria landmark not defined properly for pdq label: queries
- Defect 17038429: state of input elements not programmatically determinable
- Defect 17038389: edit layout functions in home page is not wcag compliant
- Defect 17022081: aria landmarks dont convey correct relationship to user
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