Oracle Accessibility Conformance Report

Instant CoBrowse product was tested for:

• There are custom controls that have an associated meaningful name
• There is no use of CAPTCHAs

 There are no pre-recorded media

There are no pre-recorded synchronized media

There are no pre-recorded synchronized media

There is no live synchronized media

There are no pre-recorded synchronized media

Instant CoBrowse product was tested for:

• There are custom controls that have an associated meaningful name
• There are Style sheets and they used only to change the layout and presentation on the screen but not  for anything else

Instant CoBrowse product was tested for:

• Screens presented in the logical order

Instant CoBrowse product was tested for:

• Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound

Instant CoBrowse product was tested for :

• Color is not used to convey information

The Instance CoBrowse product was tested for:

• No automatically playing audio is used.

Instant CoBrowse product was tested for:

• No large text is used
• Other text have a contrast ratio of at least 4.5:1

The product was tested for:

• Text can be resized up to 200% without loss of content or functionality

Images of text are not used

Instant CoBrowse product was tested for :

• Ability to perform functions from the keyboard only
• Logical movement of focus through the controls
• The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
• Although it is not recommended, the product can be configured to hide an Instant CoBrowse button on a client's page:  in this case, customer would use a unique keystroke :  "Ctrl+Enter" to make Instant CoBrowse button visible on a client's page;   this keystroke needs to be applied once; the keystroke operates properly

Instant CoBrowse product was tested for:

• Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control

Time limits are not used

There is no moving, blinking or scrolling content.

The Instance CoBrowse product was tested for:

• No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz

Instant CoBrowse does not have repetitive content.

Instant CoBrowse product is an HTML widget which is being integrated into customer’s web-site, Instant CoBrowse does not use Titles.

Instant CoBrowse product was tested for:

• Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

The Instant CoBrowse product was tested for:

• The text of links and their surrounding paragraph, list or table cell (with marked up table headers) is sufficient to describe their purpose.

Instant CoBrowse product is an HTML widget which is being integrated into customer’s web-site.

It consists of several screens each of which is the result of Customer's activity.

Instant CoBrowse product is an HTML widget which is being integrated into customer’s web-site.

CoBrowse product was tested for:

• There are custom controls that have an associated meaningful name
• There is no use of Labels
• There is no use of Headings

Instant CoBrowse product was tested for:

• Visual indication of the location of the focus

CoBrowse product is an HTML widget which is being integrated into customer’s web-site.

The customer is responsible for ensuring that the default human language of each web page can be programmatically determined.

Instant CoBrowse product is an HTML widget which is being integrated into customer’s web-site.

The language of the widget is the same as the language of the web-site it is integrated with.

Instant CoBrowse product was tested for:

• When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

Instant CoBrowse product was tested for:

• Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

Instant CoBrowse product was tested for :

• Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
• There are no navigational mechanisms that are repeated

Instant CoBrowse product is an HTML widget which is being integrated into customer’s web-site, it consists of several screens presented to a user in a logical way, these screens designed to provide a consistent  experience.

The user interface of Instant CoBrowse involves only buttons and links thus the user is unable to make an error.

The user interface of Instant CoBrowse involves only buttons and links thus there is no user input.

The user interface of Instant CoBrowse involves only buttons and links thus the user is unable to make an error.

In the Instant CoBrowse product, there is no customer data and no customer information is transferred or stored anywhere.

The product was tested for :

• Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

Instant CoBrowse product does not use HTML controls, instead, it uses custom controls that:

• have appropriate roles specified using the role attribute
• have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
• have a meaningful programatically exposed name

Instant CoBrowse product uses frames for application background solely, frames will be hidden from a user, no user will see them and no screen reading software will announce their presence to a user.

Documentation for Oracle Service Cloud Standalone CoBrowse can be found at http://docs.oracle.com/cloud/latest/servicecs_gs/FASGU/toc.htm.  There is no specific chapter or information on accessibility.

Product documentation is in electronic format.

Oracle Service Cloud Support can provide information about accessibility features of the product.

Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592.  Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS).  Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory.  International hearing-impaired customers should use the TRS at +1.605.224.1837.  An Oracle Support Engineer will respond to technical issues according to the standard service request process.