14.1 Reviewing Action Items API Requirements

Review why an external system needs REST APIs to integrate with your APEX app.

An external support ticketing system needs to integrate with your existing application managing action items and the team of staff members assigned to work on each one. Review the app's functionality and how the external tool needs to integrate with it.

• Exploring Action Item Teams Example
  Explore an action items app that manages teams and enforces team membership rules.
• Understanding the Integration Scenario
  Understand how an external ticketing system uses REST APIs to manage action items in your APEX app.