Managing Workspace and Change Requests
Approve and decline workspace service requests and change requests on the Manage Request page.
- About Workspace Requests and Change Requests
Instance administrators are responsible for approving or declining service requests made by workspace administrators. - Viewing Requests on the Instance Administration Home Page
View a summary of pending new service and change requests on the Instance Administration home page. The total number of pending requests displays in the Pending Requests region. - Viewing Pending Requests
View pending service requests on the Manage Requests page. - Managing Workspace Requests
A Workspace Request enables a user to request a workspace by clicking a link on the login page to access a request form. Once submitted, the Instance administrator can review the request and either approve or decline it. - Managing Change Requests
A Change Request enables users to modify an existing workspace (for example, by adding a new schema or increasing the available disk space). Once submitted, the Instance administrator reviews and either approves or declines the change request
Parent topic: Oracle Application Express Administration Services
About Workspace Requests and Change Requests
Instance administrators are responsible for approving or declining service requests made by workspace administrators.
Service requests fall into one of two categories. A Workspace Request enables users to request workspaces directly in a self-service fashion. For example, users could click a link on the login page to access a request form. Once the Instance administrator approves the workspace request, each user is automatically emailed the appropriate login information. To use workspace requests, an Instance administrator must select the Self Service Provisioning Status, Request on the Instance Settings page.
A Change Request enables users to modify an existing workspace (for example, add a new schema or increase the disk space limit).
Viewing Requests on the Instance Administration Home Page
View a summary of pending new service and change requests on the Instance Administration home page. The total number of pending requests displays in the Pending Requests region.
To view a summary of new service and change requests on the Instance Administration home page:
Parent topic: Managing Workspace and Change Requests
Viewing Pending Requests
View pending service requests on the Manage Requests page.
To view pending service requests from the Manage Service Requests page:
See Also:
"Managing Workspace Requests" and "Managing Change Requests"
Parent topic: Managing Workspace and Change Requests
Managing Workspace Requests
A Workspace Request enables a user to request a workspace by clicking a link on the login page to access a request form. Once submitted, the Instance administrator can review the request and either approve or decline it.
- About the Workspace Request Approval Process
The Instance administrator determines how workspace request process works depends on the defined Provisioning Status. - Approving or Declining a Pending Workspace Request
Approve or decline pending workspace requests on the All Workspace Requests page. - Changing the Status of an Existing Workspace Request
Change the status of an existing workspace request on the All Workspace Requests page. - Deleting a Workspace Request
Delete workspace requests on the All Workspace Requests page.
See Also:
"About Workspace Requests and Change Requests" and "About Specifying How Workspaces Are Created"
Parent topic: Managing Workspace and Change Requests
About the Workspace Request Approval Process
The Instance administrator determines how workspace request process works depends on the defined Provisioning Status.
To determine how provisioning works, an Instance Administrator selects one of the following Provisioning Status options on the Instance Settings page:
-
Manual - An Instance administrator creates new workspaces and notifies the Workspace administrator of the login information.
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Request - Users request workspaces directly in a self-service fashion. Users click a link on the login page to access a request form. After the workspace request has been granted, users are automatically emailed the appropriate login information.
-
Request with Email Verification - In this mode, users request workspaces directly by clicking a link on the Sign In page to access a request form. Each user receives an initial email containing a verification link. When the user clicks the verification link, the request is processed. The user can then access the workspace using the Sign In page.
To enable users to request a workspace using a link on the Sign In page, the Instance administrator must choose the provisioning status of Request or Request with Email Verification . If the provisioning status is set to Manual, no link appears on the sign in page.
About Request with Email Verification
If your workspace uses the Provisioning Status Request with Email Verification when an Instance administrator approves a workspace request, the following events occur:
-
An email containing a verification link is sent to the user.
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When user clicks the verification link, the workspace is created.
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Another email is sent to the user containing login credentials (that is, the workspace name, username, and password).
-
The status of the workspace request changes from
Accepted
toApproved
.
What Happens When an Error Occurs?
If an error occurs during the workspace creation process, the status of the request reverts to Requested
and an email is sent to the user containing the following message:
Please contact administrator.
Once the issue is resolved, the administrator can again repeat the previous procedure and approve the request.
See Also:
Parent topic: Managing Workspace Requests
Approving or Declining a Pending Workspace Request
Approve or decline pending workspace requests on the All Workspace Requests page.
To approve or decline a pending workspace request:
Parent topic: Managing Workspace Requests
Changing the Status of an Existing Workspace Request
Change the status of an existing workspace request on the All Workspace Requests page.
To change the status of an existing workspace request:
Note:
Be careful when setting the Project Status to Requested. Although Requested enables you to provision a workspace, it could result in data corruption due to the manner in which accounts are provisioned. The provisioning system assumes Requested workspace requests do not have the corresponding schemas and dictionary entries for a Workspace administrator or developers. If you must change the Project Status for an Approved workspace to Requested, terminate the service first and then change the status to Requested.
Parent topic: Managing Workspace Requests
Deleting a Workspace Request
Delete workspace requests on the All Workspace Requests page.
To delete a workspace request:
Parent topic: Managing Workspace Requests
Managing Change Requests
A Change Request enables users to modify an existing workspace (for example, by adding a new schema or increasing the available disk space). Once submitted, the Instance administrator reviews and either approves or declines the change request
- Approving or Declining a Pending Change Request
Approve or decline pending change requests on the All Workspace Requests page.
See Also:
Parent topic: Managing Workspace and Change Requests
Approving or Declining a Pending Change Request
Approve or decline pending change requests on the All Workspace Requests page.
To approve or decline a pending change request:
Parent topic: Managing Change Requests