4.2.4.4 Managing Comments

Add or edit issue comments on the Issue Details page.

4.2.4.4.1 Adding Issue Comments or Attaching a File

View an issue and then add comments.

To add issue comments:

  1. View the issue:
    1. Click the Team Development menu.
    2. Click the issue title.

      The Issue Details page appears.

  2. Scroll down to Add Comment.

    Tip:

    You can also click the Jump to Latest button adjacent to the issue title

  3. Enter a comment. Under Add Comment:
    1. Select a Response Template - Select a template if appropriate.
    2. Enter comments in the field provided.
    3. To add formatting (such as bold or italic), click the icons in the toolbar. To preview the rendered HTML, click the Preview button.
  4. Attach a file. Under Add Comment, click Attach Files.

    Tip:

    The Attach Files icon does not appear unless you have enabled the workspace-level attribute, Enable Issue File Repository.

  5. To save your changes:
    • If the issue is open:

      • Click Comment to save your changes.

      • Click Comment and Close to save your changes and close the issue.

    • If the issue is closed:

      • Click Comment to save your changes.

      • Click Comment and Close to save your changes and close the issue.

See Also:

4.2.4.4.2 Editing Issue Comments

View an issue to edit, hide, or delete existing comments.

To edit issue comments:

  1. View the issue:
    1. Click the Team Development menu.
    2. Click the issue title.

      The Issue Details page appears.

  2. Scroll down to the comment.
  3. Find the Show actions menu which resembles three stacked circles. Click the Show actions menu and select one of the following:
    • Edit - Only available for administrators or the comment creator.
    • Hide/Unhide - Only available for administrators.
    • Delete- Only available for administrators or the comment creator.
  4. To save your changes, click Apply.
  5. To exit without saving your changes, click the Close icon (that is, the "X" enclosed with a circle) in the upper right.

See Also:

"Closing an Issue"