The following topics provide information about tools and solutions for troubleshooting the GDS issues you might encounter.
4.1 Troubleshooting Oracle Error Codes
This section contains information for troubleshooting specific Oracle error messages you might encounter, such as:
4.1.1 ORA-01045: user GSMADMIN_INTERNAL lacks CREATE SESSION privilege; logon denied
GSMADMIN_INTERNAL is an internal only user, it should never be unlocked or used for any database login. No direct modifications should be made on the Global Data Services schema objects unless directed by Oracle Technical Support.
4.1.2 ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
The global service may be down. Verify that the pool databases are up and the service is started.
The global service may be disabled. Ensure that the pool databases are up and the service is enabled and started.
The GDS pool database may be down. Ensure that the GDS pool databases are up and the service is enabled and started.
4.1.3 ORA-12516: TNS:listener could not find available handler with matching protocol stack
The GDS pool database's local listener may be down. Ensure that the GDS pool database local listener is running.
4.1.4 ORA-12541: TNS:no listener
All global service managers may be down. Verify that the global service managers are running.
4.1.5 GSM-45034: Connection to GDS catalog is not established
The GDS catalog database or its listener may be down. Verify that the GDS catalog database and its local listener are running.
4.2 Solutions for General Issues
This section contains information for solving some general issues you might encounter, such as:
4.2.1 Connecting to GDS Configuration Databases When No Global Service Managers Are Running
You need multiple address lists; the first list should be exclusively regional global service manager listeners, the second list contains global service manager listeners of the buddy region and the third list contains local listeners.
You can always connect through a global service manager while it is up, and only fail over to local listeners when all global service manager listeners are down.
(DESCRIPTION= (FAILOVER=on) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(global_protocol_address_information)) (ADDRESS=(global_protocol_address_information)) (ADDRESS=(global_protocol_address_information)) ) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(global_protocol_address_information)) (ADDRESS=(global_protocol_address_information)) (ADDRESS=(global_protocol_address_information)) ) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(local_protocol_address_information)) (ADDRESS=(local_protocol_address_information)) ) (CONNECT_DATA= (SERVICE_NAME=global_service_name) (REGION=region_name)))
(DESCRIPTION= (FAILOVER=on) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(HOST=gsmhost1)(PORT=1523)(PROTOCOL=TCP)) (ADDRESS=(HOST=gsmhost2)(PORT=1523)(PROTOCOL=TCP)) (ADDRESS=(HOST=gsmhost3)(PORT=1523)(PROTOCOL=TCP)) ) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(HOST=gsmhost4)(PORT=1523)(PROTOCOL=TCP)) (ADDRESS=(HOST=gsmhost5)(PORT=1523)(PROTOCOL=TCP)) (ADDRESS=(HOST=gsmhost6)(PORT=1523)(PROTOCOL=TCP)) ) (ADDRESS_LIST= (LOAD_BALANCE=ON) (ADDRESS=(HOST=server1)(PORT=1521)(PROTOCOL=TCP)) ) (CONNECT_DATA= (SERVICE_NAME=sales_read_service.dbpoolora.oradbcloud) (REGION=WEST)))
In the case of an Oracle RAC enabled GDS database, the third address list contains the local Oracle RAC database's SCAN listeners.
4.2.2 Connecting to Catalog Databases When No Global Service Managers Are Running
Local listener enables access to the GDS catalog database even when global service managers are down.
This access may be needed for any DB Administration/maintenance activities on the catalog database when global service managers are not running.
4.3 Obtaining the Running Status of Global Data Services Components
status command can be used to obtain the running status of the GDS components.
GDSCTL>status gsm GDSCTL>status service GDSCTL>status database
4.4 Viewing Static Configuration Information for Global Data Services Components
gdsctl config command can be used to obtain the static configuration information of various GDS components.
GDSCTL>config GDSCTL>config gsm GDSCTL>config region GDSCTL>config gdspool GDSCTL>config database GDSCTL>config service GDSCTL>config invitednode
4.5 Enabling and Disabling Tracing on a Global Service Manager
You can enable tracing using the
set trace_level command.
GDSCTL>set trace_level -gsm gsm_name SUPPORT
SUPPORT option provides trace with troubleshooting information for Oracle Support Services. The other options are
To disable tracing:
GDSCTL>set trace_level -gsm gsm_name OFF
4.6 Using Global Service Manager Log and Trace Files
The exact location of a given global service manager's log and trace files can be obtained using the
status gsm command as shown in the following example.
GDSCTL>status gsm Alias MYGSM Version 22.214.171.124.2 Start Date 13-OCT-2012 12:20:16 Trace Level support Listener Log File /scratch/oracle/diag/gsm/myhost/mygsm/alert/log.xml Listener Trace File /scratch/oracle/diag/gsm/myhost/mygsm/trace/ora_1829_47542149303936.trc Endpoint summary (ADDRESS=(HOST=myhost.com)(PORT=1571)(PROTOCOL=tcp)) GSMOCI Version 0.1.7 Mastership N Connected to GDS catalog Y Process Id 1833 Number of reconnections 0 Pending tasks. Total 0 Tasks in process. Total 0 Regional Mastership TRUE Total messages published 34261 Time Zone -07:00 Orphaned Buddy Regions: None GDS region east Network metrics: Region: euro RTT:34 Bandwidth:40
In this example
myhost is the global service manager host name and
mygsm is the name of the global service manager.
The text based listener log can be found in
/trace directory. The file is called
alert_gsm*.log (for example,
4.7 Using SYS_CONTEXT Parameters in a GDS Environment
For a session established using a connection to a global service, some parameters of namespace USERENV have values that are different from values set when connecting to a local service on the same database. The different values for a global service are set to make the database pool appear to clients as a single database with many instances. This was done to provide backward compatibility with pre-12c clients which expect multiple instances of a service to exist only on an Oracle RAC database.
When a client connects to a global service, GDS sets the following in the session context differently.
DB_UNIQUE_NAME and DB_DOMAIN are set to <gdspool_name>.<config_name>
INSTANCE is set to a system generated number <inst_num> which is unique within a GDS configuration
INSTANCE_NAME is set to <gdspool_name>%<virtual_instance_num>
SERVICE_NAME is set to <region_name>%<service_name>