Clearing Alerts

Most alerts, such as the CPU Utilization alert, are cleared automatically when the cause of the problem disappears. However, other alerts, such as the Generic Alert Log Error or Generic Incident alert, must be acknowledged.

After taking the necessary corrective measures, you can clear an alert.

To clear alerts:

1. Access the Database Home page.

   See "Accessing the Database Home Page" for more information.

2. In the Incidents and Problems section, click the link in the Summary column of the table. See Figure 6-1 for a screenshot of the section.

   The Incident Manager Problem Details page appears. If the incident or problem can be manually cleared, the Clear button appears in the Tracking section.

   What happens if the Clear button does not appear. How is the problem cleared?

3. In the Tracking section, click Clear.