Oracle University Certification FAQs

Welcome to the Oracle University Certification FAQs—a quick-reference guide to common questions, policies, and troubleshooting steps related to Oracle certification exams. This guide covers everything from exam scheduling and technical issues to CertView access, recertification, scoring, and specialized exam formats like hands-on performance exams.

How to navigate this guide

• To see the full table of contents, collapse the menu on the left to expand your reading area and view more of the navigation at once.
• Use the Next and Back buttons to move through the guide page by page.

What you’ll find inside

• Exam Attempt Purchases — Guidance on buying and managing individual exam attempts.
• Exam Related Issues — Help with rescheduling, cancellations, technical issues, and exam-day support.
• Hands-on Performance Exams — Details on exam format, environment access, and system requirements.
• Manage Data - EU Data Act — Information on data access, export, and deletion in compliance with EU regulations.
• NetSuite Certification Exams — Support and resources specific to NetSuite certification.
• Oracle CertView Related — Managing your certification profile, accessing results, badges, and account issues.
• Recertification — Policies and steps for maintaining and renewing your certifications.
• Score Review — Understanding exam scoring and score report details.

If you still can’t resolve your issue after following the steps in the relevant section, use the Contact support or support option provided within that section.