Oracle Content

The Oracle Content library and settings allows customers to have expert-developed content designed to support Fusion (HCM, ERP, SCM, and CX) Specialists as they navigate the Fusion application environment. The content is developed and tested by Oracle expert teams and guides users to information and practices that avoid the need for certain types of My Oracle Support service requests. Once enabled on the customer account, a new item labelled Oracle Content will appear in the Library section of the left navigation, which will open the Oracle Content settings panel.

Once enabled and activated, Oracle Content is immediately available in the application environment based the which Fusion products/modules you choose. Administrators do not need to add the content to their My Content library or test it.

Note:

Access to the settings panel requires the “Owner > Manage Oracle Content” security permission available within User Management. When the security permission is selected, the user can see and update the settings within Oracle Content.

Through the Oracle Content settings panel, administrators can opt-in/opt-out of content categories (i.e., My Oracle Support and Oracle Customer Success) and enable content by Fusion products/modules according to their application footprint. Content can be enabled or disabled within the development and/or production environments for any available Fusion product.

In the Oracle Content settings modal, select View Details next to the content category you wish to configure to expand the list of the available Products.

You can enable/disable content in either Development or Production environments for each category (i.e., My Oracle Support or Oracle Customer Success) and for any Product (e.g., HCM, ERP, SCM, CX, etc.) by selecting View Details next to the corresponding category/product to expand.

Changing the Status at the parent-level will apply the same setting to all child-level options, as shown below.

Selecting Custom for any category or product will allow you to configure settings individually.

Note:

Oracle Content guides are page-specific and will only display when the user navigates to the appropriate page with which the guides are associated and tagged.

Below is an example guide from the My Oracle Support category:

Oracle Content FAQs

Q: Who developed the content available through Oracle Content?

A: Guided Learning has partnered with various Oracle teams including Product Management, My Oracle Support and Customer Success to develop content for customers.

Q: Will all the content be immediately available?

A: No, the content will continue to be updated over the course of releases. The first content available will be from the My Oracle Support team.

Q: What types of content is available through Oracle Content?

A: Our expert teams have created content using a variety of guided learning guide types including training links, smart tips, messages, beacons, and process guides.

Q: Who is the primary consumer of Oracle Content guides?

A: Depending upon the category. The My Oracle Support content is designed primarily for the Specialist or Administrator roles who are completing business process transactions in the system.

Q: Where in the application environment will I see the content?

A: Depending upon the category. Some categories prefer to only display content in the Guided Learning Widget as where other categories have guides spread throughout the application that appears when certain conditions are met.

Q: Is the content tied to the application security roles?

A: No, the content is not tied to any application security roles. However, many of the content items are directly connected to pages or transactions. Thus, if the user has security to the page or ability to complete the transaction, they will have access to the content.