1 About the Gateway

The Gateway is a multi-purpose platform designed to facilitate a number of Oracle Services including Oracle Platinum Services, Support and Customer Success Services. The Gateway enables the simplification of network requirements and a single point of access for the provision and delivery of these services.

The Gateway platform is based on the Oracle Linux operating system and hosts a full set of Oracle software stacks, including Automated Service Request (ASR), Oracle Enterprise Manager, patch management (such as DNF services), and a suite of Java applications.

Together, these applications aggregate and route telemetry messages from the customer environment to the Oracle Support Services infrastructure. The Gateway provides remote access for Oracle engineers to access the customer network (with customer permission) and to carry out approved actions on customers' monitored systems.