General Requirements

There are a number of general requirements that are necessary for Oracle to deliver Oracle Services:

A Gateway must be provisioned into the customer's environment.
All monitored systems must be network accessible from the Gateway.
The monitored systems must be dedicated to the customer. Oracle will not be able to deliver services for monitored systems which are not exclusively owned and controlled by the customer. Oracle recommends a dedicated, physical server. If you do not wish to purchase the certified server from Oracle, you can use a server or Virtual Machine (VM) that meets your particular requirements. See Installing the Gateway.
Oracle must have access to certain ports and protocols (described below) in order to implement and deliver Oracle Services.
The Gateway must be continuously accessible from the Oracle Support Platform using the secure protocols described below. However, the Gateway must not be directly exposed to the Internet.
Customers must not attempt to gain access to the gateway outside approved, dedicated, restricted customer user accounts.
Customers must not attempt to install other, third party, software onto the Gateway unless the software has been explicitly approved by Oracle. The Gateway should be viewed as an appliance that is installed into the customer network.
Customers must not put a Transport Layer Security (TLS) break between the Gateway and the Internet.

In order to expedite the implementation process, the customer will be required to provide high level network topology which should include:

Having this information enables Oracle to provide a recommendation regarding the Gateway placement.