4 Known Issues with Oracle Database Appliance in This Release
The following are known issues deploying, updating, and managing Oracle Database Appliance in this release.
- Known Issues When Patching Oracle Database Appliance
Understand the known issues when patching Oracle Database Appliance to this release. - Known Issues When Deploying Oracle Database Appliance
Understand the known issues when provisioning or deploying Oracle Database Appliance. - Known Issues When Managing Oracle Database Appliance
Understand the known issues when managing or administering Oracle Database Appliance.
Known Issues When Patching Oracle Database Appliance
Understand the known issues when patching Oracle Database Appliance to this release.
- Error in updating the operating system when patching the server
When patching the server, the operating system may not be updated. - Error in server patching
When patching the Oracle Database Appliance server, an error may be encountered. - Error in attaching a vdisk after DB system patching
After upgrading a DB system on Oracle Database Appliance, the vdisks attached to the DB system may not continue to be attached. - Error in upgrading Oracle AFD-enabled DB system
When upgrading a DB system with Oracle ASM Filter Driver (Oracle AFD) during Data Preserving Reprovisioning, an error may be encountered. - Error in server patching
When patching the server on Oracle Database Appliance, an error may be encountered. - Incorrect job status during Data Preserving Reprovisioning
When upgrading your deployment, an error may be encountered. - Error in upgrading a database
When upgrading a database, an error may be encountered. - Error in database patching
When patching a database on Oracle Database Appliance, an error may be encountered. - Component version not updated after patching
After patching the server to Oracle Database Appliance release 19.16, theodacli describe-component
command does not display the correct Intel Model 0x1528 Ethernet Controller version, if the current version is 8000047B or 8000047C. - Error in restore node process in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, an error may be encountered. - Error in restore node process in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, an error may be encountered. - Error messages in log entries in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, the log entries may display error messages though the overall status of the job is displayed asSUCCESS
. - Error in server patching
When patching Oracle Database Appliance which already has STIG V1R2 deployed, an error may be encountered. - AHF error in prepatch report for the update-dbhome command
When you patch server to Oracle Database Appliance release 19.24, theodacli update-dbhome
command may fail. - Errors when running ORAchk or the odacli create-prepatchreport command
When you run ORAchk or theodacli create-prepatchreport
command, an error is encountered. - Error in patching prechecks report
The patchung prechecks report may display an error. - Error message displayed even when patching Oracle Database Appliance is successful
Although patching of Oracle Database Appliance was successful, an error message may be displayed. - Server status not set to Normal when patching
When patching Oracle Database Appliance, an error is encountered. - Error when patching to 12.1.0.2.190716 Bundle Patch
When patching Oracle Database release 12.1.0.2 to Oracle Database 12.1.0.2.190716 Bundle Patch, an error is encountered. - Patching of M.2 drives not supported
Patching of M.2 drives (local disks SSDSCKJB48 and SSDSCKJB480G7) is not supported.
Error in updating the operating system when patching the server
When patching the server, the operating system may not be updated.
DCS-10001:Internal error encountered: Failed to patch OS.
rpm -q kernel-uek
If the output of this command displays multiple RPM names, then perform the workaround.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
# yum remove kernel-uek-4.14.35-1902.11.3.1.el7uek.x86_64
# yum remove kernel-uek-4.14.35-1902.301.1.el7uek.x86_64
This issue is tracked with Oracle bug 34154435.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in server patching
When patching the Oracle Database Appliance server, an error may be encountered.
Problem Description
When patching the server on Oracle Database Appliance, an error message may be displayed.
Failure Message
When you run the odacli update-server
command,
the following error message is displayed at the Patch KVM
infrastructure
task:
DCS-10033:Service Clusterware on current node is down.
This issue may occur on systems that require update of Oracle ILOM, or operating system, or local storage firmware.
Command Details
# odacli update-server -v version
Hardware Models
All Oracle Database Appliance hardware models
Workaround
$GI_HOME/bin/crsctl start crs
Bug Number
This issue is tracked with Oracle bug 36923776.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in attaching a vdisk after DB system patching
After upgrading a DB system on Oracle Database Appliance, the vdisks attached to the DB system may not continue to be attached.
Problem Description
After DB system upgrade, the existing vdisks are not attached. Only
the vdisk metadata associated with the DB system is preserved. The virtual
device name may be different from the name before you run the odacli
upgrade-dbsystem
command.
Command Details
# odacli upgrade-dbsystem
Hardware Models
All Oracle Database Appliance hardware models X9-2, X8-2, and X7-2
Workaround
Detach the vdisk manually with the --force
option
from the VM to reconcile the metadata. Then, attach the vdisk to the
respective VM. Then, manually mount the file system on the device in the DB
system.
Bug Number
This issue is tracked with Oracle bug 36885595.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in upgrading Oracle AFD-enabled DB system
When upgrading a DB system with Oracle ASM Filter Driver (Oracle AFD) during Data Preserving Reprovisioning, an error may be encountered.
Problem Description
When you upgrade a DB system with Oracle AFD using Data Preserving
Reprovisioning to Oracle Database Appliance release 19.22, with Oracle Grid
Infrastructure or Oracle Database release 19.21 or earlier, then an error
may be encountered at the "Restore node - DPR"
step.
Failure Message
The following error message is displayed in the database
alert.log
:
ORA-00600: internal error code, arguments: [kfnRConnect!ascname], [DATA], [], [], [], [], [], [], [], [], [], []
Hardware Models
All Oracle Database Appliance hardware models x9-2 and earlier running Oracle Grid Infrastructure 19.21
Workaround
Do not upgrade the existing Oracle AFD-enabled DB system with Oracle Grid Infrastructure or Oracle Database release 19.21 till the fix for bug 36114443 is available in the Oracle Grid Infrastructure and Oracle Database clone files.
Bug Number
This issue is tracked with Oracle bug 36296849.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in server patching
When patching the server on Oracle Database Appliance, an error may be encountered.
Problem Description
When patching the server on Oracle Database Appliance, and the DCS agent loads, the scheduler service may fail to start and an error message may be displayed.
Failure Message
The dcs-agent.log
file displays the following
error message:
-----------------------
2024-07-29 14:24:30,351 WARN [backgroundjob-zookeeper-pool-7-thread-2] [] o.j.s.JobZooKeeper: JobRunr encountered a problematic exception. Please create a bug report (if possible, provide the code to reproduce this and the stacktrace) - Processing will continue.
java.lang.NullPointerException: null
at org.jobrunr.server.zookeeper.tasks.ZooKeeperTask.pollIntervalInSecondsTimeBoxIsAboutToPass(ZooKeeperTask.java:93)
at org.jobrunr.server.zookeeper.tasks.ZooKeeperTask.getJobsToProcess(ZooKeeperTask.java:84)
at org.jobrunr.server.zookeeper.tasks.ZooKeeperTask.processJobList(ZooKeeperTask.java:57)
at org.jobrunr.server.zookeeper.tasks.ProcessOrphanedJobsTask.runTask(ProcessOrphanedJobsTask.java:29)
at org.jobrunr.server.zookeeper.tasks.ZooKeeperTask.run(ZooKeeperTask.java:47)
at org.jobrunr.server.JobZooKeeper.lambda$runMasterTasksIfCurrentServerIsMaster$0(JobZooKeeper.java:76)
at java.util.Arrays$ArrayList.forEach(Arrays.java:3880)
at org.jobrunr.server.JobZooKeeper.runMasterTasksIfCurrentServerIsMaster(JobZooKeeper.java:76)
at org.jobrunr.server.JobZooKeeper.run(JobZooKeeper.java:56)
-----------------------
Command Details
# odacli update-server
Hardware Models
All Oracle Database Appliance hardware models
Workaround
- Restart the DCS
agent:
systemctl restart initdcsagent
- Verify that the DCS agent is
running:
odacli ping-agent odacli list-jobs odacli describe-component
Bug Number
This issue is tracked with Oracle bug 36896020.
Parent topic: Known Issues When Patching Oracle Database Appliance
Incorrect job status during Data Preserving Reprovisioning
When upgrading your deployment, an error may be encountered.
Problem Description
When a job is marked as Success
, it means that all
of its tasks have completed successfully and none of them are still running.
However, there may be cases where the odacli describe-job
command result incorrectly displays a task in a running state, even though
the job itself has successfully completed.
Command Details
# odacli describe-job
Hardware Models
All Oracle Database Appliance hardware models
Workaround
None. Ignore the error.
Bug Number
This issue is tracked with Oracle bug 35970784.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in upgrading a database
When upgrading a database, an error may be encountered.
Problem Description
When you create Oracle ASM databases, the RECO directory may not have been created on systems provisioned with the OAK stack. This directory is created when the first RECO record is written. After successfully upgrading these systems using Data Preserving Reprovisioning to Oracle Database Appliance release 19.15 or later, if you attempt to upgrade the database, an error message may be displayed.
Failure Message
When the odacli upgrade-database
command is run,
the following error message is displayed:
# odacli upgrade-database -i 16288932-61c6-4a9b-beb0-4eb19d95b2bd -to b969dd9b-f9cb-4e49-8e0d-575a0940d288
DCS-10001:Internal error encountered: dbStorage metadata not in place:
DCS-12013:Metadata validation error encountered: dbStorage metadata missing
Location info for database database_unique_name..
Command Details
# odacli upgrade-database
Hardware Models
All Oracle Database Appliance X6-2HA and X5-2 hardware models
Workaround
- Verify that the
odacli list-dbstorages
command displaysnull
for the redo location for the database that reported the error. For example, the following output displays a null or empty value for the database unique nameF
.# odacli list-dbstorages ID Type DBUnique Name Status Destination Location Total Used Available ---------------------------------------- ------ -------------------- ... ... ... 198678d9-c7c7-4e74-9bd6-004485b07c14 ASM F CONFIGURED DATA +DATA/F 4.89 TB 1.67 GB 4.89 TB REDO +REDO/F 183.09 GB 3.05 GB 180.04 GB RECO 8.51 TB ... ... ...
In the above output, the RECO record has a null value.
- Manually create the RECO directory for this database. If the
database unique name is
dbuniq
, then run theasmcmd
command as thegrid
user.asmcmd
- Run the
mkdir
command.asmcmd> mkdir +RECO/dbuniq
- Verify that the
odacli list-dbstorages
command output does not display a null or empty value for the database. - Rerun the
odacli upgrade-database
command.
Bug Number
This issue is tracked with Oracle bug 34923078.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in database patching
When patching a database on Oracle Database Appliance, an error may be encountered.
Problem Description
When applying the datapatch during patching of database on Oracle Database Appliance, an error message may be displayed.
Failure Message
When the odacli update-database
command is run,
the following error message is displayed:
Failed to execute sqlpatch for database …
Command Details
# odacli update-database
Hardware Models
All Oracle Database Appliance hardware models
Workaround
- Run the following SQL*Plus
command:
alter system set nls_sort='BINARY' SCOPE=SPFILE;
- Restart the database using srvctl command.
- Retry applying the datapatch with
dbhome/OPatch/datapatch -verbose -db dbUniqueName
.
Bug Number
This issue is tracked with Oracle bug 35060742.
Parent topic: Known Issues When Patching Oracle Database Appliance
Component version not updated after patching
After patching the server to Oracle Database Appliance release 19.16, the
odacli describe-component
command does not display the correct
Intel Model 0x1528 Ethernet Controller version, if the current version is 8000047B or
8000047C.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Manually update the Ethernet controllers to 00005DD or 800005DE
using the fwupdate
command.
This issue is tracked with Oracle bug 34402352.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in restore node process in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, an error may be encountered.
If incorrect VIP names or VIP IP addresses are configured, then the
detach completes successfully but the command odacli restore-node
-g
displays a validation error. This is because the earlier
releases did not validate VIP names or VIP IP addresses before
provisioning.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Follow these steps:
Manually edit the file
/opt/oracle/oak/restore/metadata/provisionInstance.json
with the correct VIP names or VIP IP addresses. Retry the command
odacli restore-node -g
. For fixing VIP names or VIP
IP addresses, nslookup
can be used to query hostnames and
IP addresses.
This issue is tracked with Oracle bug 34140344.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in restore node process in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, an error may be encountered.
DCS-10045: groupNames are not unique.
This error occurs if the source Oracle Database Appliance is an OAK version. This is because on the DCS stack, the same operating system group is not allowed to be assigned two or more roles.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Follow these steps:
Manually edit the file
/opt/oracle/oak/restore/metadata/provisionInstance.json
with unique group names for each role. Retry the command odacli
restore-node -g
.
This issue is tracked with Oracle bug 34042493.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error messages in log entries in Data Preserving Reprovisioning
In the Data Preserving Reprovisioning process, during node restore, the log
entries may display error messages though the overall status of the job is displayed as
SUCCESS
.
odacli
restore-node -d
performs a set of ignorable tasks. Failure of
these tasks does not affect the status of the overall job. The output of the
command odacli describe-job
may report such failures. These
tasks
are:Restore of user created networks
Restore of object stores
Restore of NFS backup locations
Restore of backupconfigs
Relinking of backupconfigs to databases
Restore of backup reports
In the sample output above, even if these tasks fail, the overall
status of the job is marked as SUCCESS
.
Hardware Models
All Oracle Database Appliance hardware models being upgraded using the Data Preserving Reprovisioning process
Workaround
Investigate the failure using thedcs-agent.log
, fix the errors, and then retry the command
odacli restore-node -d
.
This issue is tracked with Oracle bug 34512193.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in server patching
When patching Oracle Database Appliance which already has STIG V1R2 deployed, an error may be encountered.
odacli update-server -f version
, an error may be
displayed.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
The STIG V1R2 rule OL7-00-040420 tries to change the permission of
the file /etc/ssh/ssh_host_rsa_key
from '640' to '600'
which causes the error. During patching, run the command chmod 600
/etc/ssh/ssh_host_rsa_key
command on both nodes.
This issue is tracked with Oracle bug 33168598.
Parent topic: Known Issues When Patching Oracle Database Appliance
AHF error in prepatch report for the update-dbhome command
When you patch server to Oracle Database Appliance release 19.24, the odacli update-dbhome
command may
fail.
Verify the Alternate Archive Failed AHF-4940: One or more log archive
Destination is Configured to destination and alternate log archive
Prevent Database Hangs destination settings are not as recommended
Hardware Models
All Oracle Database Appliance hardware models
Workaround
- Run the
odacli update-dbhome
command with the-f
option./opt/oracle/dcs/bin/odacli update-dbhome --dbhomeid 7c67c5b4-f585-4ba9-865f-c719c63c0a6e -v 19.24.0.0.0 -f
This issue is tracked with Oracle bug 33144170.
Parent topic: Known Issues When Patching Oracle Database Appliance
Errors when running ORAchk or the odacli create-prepatchreport command
When you run ORAchk or the odacli create-prepatchreport
command, an error is encountered.
One or more log archive destination and alternate log archive destination settings are not as recommended
Software home check failed
Hardware Models
Oracle Database Appliance hardware models bare metal deployments
Workaround
odacli update-dbhome
, odacli
create-prepatchreport
, odacli update-server
commands with the
-sko
option. For
example:odacli update-dbhome -j -v 19.24.0.0.0 -i dbhome_id -sko
This issue is tracked with Oracle bugs 30931017, 31631618, and 31921112.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error in patching prechecks report
The patchung prechecks report may display an error.
Failure in the pre-patch report caused by “AHF-5190: operating system boot device order is not configured as recommended”
Hardware Models
Oracle Database Appliance X-7 hardware models
Workaround
Run the odacli update-server
or odacli
update-dbhome
command with the -f
option.
This issue is tracked with Oracle bug 33631256.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error message displayed even when patching Oracle Database Appliance is successful
Although patching of Oracle Database Appliance was successful, an error message may be displayed.
odacli
update-dcscomponents
command:
# time odacli update-dcscomponents -v 19.24.0.0.0
^[[ADCS-10008:Failed to update DCScomponents: 19.24.0.0.0
Internal error while patching the DCS components :
DCS-10231:Cannot proceed. Pre-checks for update-dcscomponents failed. Refer
to /opt/oracle/dcs/log/-dcscomponentsPreCheckReport.log on node 1 for
details.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
This is a timing issue with setting up the SSH equivalence.
Run the odacli update-dcscomponents
command again and
the operation completes successfully.
This issue is tracked with Oracle bug 32553519.
Parent topic: Known Issues When Patching Oracle Database Appliance
Server status not set to Normal when patching
When patching Oracle Database Appliance, an error is encountered.
When patching the appliance, the odacli
update-server
command fails with the
following error:
DCS-10001:Internal error encountered: Server upgrade state is not NORMAL node_name
Hardware Models
All Oracle Database Appliance hardware models
Workaround
-
Run the command:
Grid_home/bin/cluvfy stage -post crsinst -collect cluster -gi_upgrade -n all
-
Ignore the following two warnings:
Verifying OCR Integrity ...WARNING PRVG-6017 : OCR backup is located in the same disk group "+DATA" as OCR. Verifying Single Client Access Name (SCAN) ...WARNING RVG-11368 : A SCAN is recommended to resolve to "3" or more IP
-
Run the command again till the output displays only the two warnings above. The status of Oracle Custerware status should be
Normal
again. -
You can verify the status with the command:
Grid_home/bin/crsctl query crs activeversion -f
This issue is tracked with Oracle bug 30099090.
Parent topic: Known Issues When Patching Oracle Database Appliance
Error when patching to 12.1.0.2.190716 Bundle Patch
When patching Oracle Database release 12.1.0.2 to Oracle Database 12.1.0.2.190716 Bundle Patch, an error is encountered.
The ODACLI job displays the following error:
DCS-10001:Internal error encountered: Failed to run SQL script: datapatch script.
The data patch log contains the entry
"Prereq check failed, exiting without
installing any patches.
".
Hardware Models
All Oracle Database Appliance hardware models bare metal deployments
Workaround
Install the same patch again.
This issue is tracked with Oracle bugs 30026438 and 30155710.
Parent topic: Known Issues When Patching Oracle Database Appliance
Patching of M.2 drives not supported
Patching of M.2 drives (local disks SSDSCKJB48 and SSDSCKJB480G7) is not supported.
These drives are displayed when you run the odacli
describe-component
command. Patching of neither of the two known
versions 0112 and 0121 of the M.2 disk is supported.
Hardware Models
Oracle Database Appliance bare metal deployments
Workaround
None
This issue is tracked with Oracle bug 30249232.
Parent topic: Known Issues When Patching Oracle Database Appliance
Known Issues When Deploying Oracle Database Appliance
Understand the known issues when provisioning or deploying Oracle Database Appliance.
- Error in creating Oracle AFD-enabled DB system
When creating a DB system with Oracle ASM Filter Driver (Oracle AFD), an error may be encountered. - Error in modifying the Oracle ASM port
When running theodacli modify-asmport
command on Oracle Database Appliance, an error may be encountered. - Error in Oracle Data Guard operation after modifying the Oracle ASM port
When running theodacli modify-asmport
command on Oracle Database Appliance configured with Oracle Data Guard, an error may be encountered. - Error in database creation on multi-user access enabled system
When creating a database on multi-user access enabled system on Oracle Database Appliance, an error may be encountered. - Error in configuring Oracle ASR
When configuring Oracle ASR, an error may be encountered when registering Oracle ASR Manager due to an issue while contacting the transport server. - Error in starting the DB System
When starting a DB system on an Oracle Database Appliance, an error may be encountered. - Error in creating database
When creating a database on Oracle Database Appliance, an error may be encountered. - Error in creating two DB systems
When creating two DB systems concurrently in two different Oracle ASM disk groups, an error is encountered. - Error in adding JBOD
When you add a second JBOD to your Oracle Database Appliance deployment on which a DB system is running, an error is encountered. - Error in provisioning appliance after running cleanup.pl
Errors encountered in provisioning applince after runningcleanup.pl
. - Error encountered after running cleanup.pl
Errors encountered in runningodacli
commands after runningcleanup.pl
. - Errors in clone database operation
Clone database operation fails due to errors.
Error in creating Oracle AFD-enabled DB system
When creating a DB system with Oracle ASM Filter Driver (Oracle AFD), an error may be encountered.
Problem Description
When you create a DB system with Oracle AFD on Oracle Database
Appliance release 19.22, with Oracle Grid Infrastructure or Oracle Database
release 19.21 or earlier, then an error may be encountered at the
"Install DB System"
step.
Failure Message
The following error message is displayed in the database
alert.log
:
WARNING: group 2 (RECO) has missing disks
ORA-15040: diskgroup is incomplete
WARNING: group 2 is being dismounted
Command Details
# odacli create-dbsystem
Hardware Models
All Oracle Database Appliance hardware models running Oracle Grid Infrastructure 19.21
Workaround
This issue is fixed in Oracle Grid Infrastructure 19.22 Release Update (RU). Create the DB system using Oracle Grid Infrastructure and Oracle Database release 19.22.
You can create DB system without enabling Oracle AFD by specifying
enableAFD=false
in the DB system JSON file during DB
system creation.
Do not patch or upgrade the existing Oracle AFD-enabled DB system with Oracle Grid Infrastructure or Oracle Database release 19.21 till the fix for bug 36114443 is available in the Oracle Grid Infrastructure and Oracle Database clone files.
Bug Number
This issue is tracked with Oracle bug 36300713.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in modifying the Oracle ASM port
When running the odacli modify-asmport
command on Oracle
Database Appliance, an error may be encountered.
Problem Description
After patching from Oracle Database Appliance release 19.23 to
19.24, if any DB system is running Oracle Database 23ai database released
with Oracle Database Appliance release 19.23, an error message may be
displayed when you run the odacli modify-asmport
command.
Failure Message
When the odacli modify-asmport
command is run,
any of the following error message may be displayed:
/crs endpoint not found
/asm endpoint not found
Task Level Failure Message
The job may fail at the Stop CRS on DB System(s)
step. The complete details of the error are displayed in the Message section
of the command output.
Command Details
# odacli modify-asmport
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Patch your DB system to Oracle Database Appliance release 19.24 and use the DB 23ai clones available with Oracle Database Appliance release 19.24.
Bug Number
This issue is tracked with Oracle bug 36879784.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in Oracle Data Guard operation after modifying the Oracle ASM port
When running the odacli modify-asmport
command on Oracle
Database Appliance configured with Oracle Data Guard, an error may be
encountered.
Problem Description
If you run the odacli modify-asmport
command on an
appliance configured with Oracle Data Guard that uses MAX
PROTECTION
mode, then this could cause a disruption in
primary site due to the standby Oracle Clusterware being restarted as part
of the Oracle ASM port change.
Failure Message
The following error message may be displayed in the alert logs for the database on the primary host:
ORA-16072: a minimum of one standby database destination is required
terminating the instance due to ORA error 16072
Task Level Failure Message
The job may fail at the Stop CRS on DB System(s)
step. The complete details of the error are displayed in the Message section
of the command output.
Command Details
# odacli modify-asmport
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Start the database instance on the primary host.
Bug Number
This issue is tracked with Oracle bug 36931905.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in database creation on multi-user access enabled system
When creating a database on multi-user access enabled system on Oracle Database Appliance, an error may be encountered.
Problem Description
When you create a database on a multi-user access enabled system, an error message may be displayed.
Failure Message
When the user name of database owner contains both lowercase and uppercase letters, the error message may be as follows:
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - [FATAL] Error in Process: /u01/app/KvEl6/product/19.0.0.0/dbhome_2/bin/orapwd
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - Enter password for SYS:
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - OPW-00010: Could not create the password file.
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - ORA-00600: internal error code, arguments: [kfzpCreate02], [0], [], [], [], [], [], [], [], [], [], []
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - ORA-15260: permission denied on ASM disk group
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - ORA-06512: at "SYS.X$DBMS_DISKGROUP", line 679
[jobid-74f31148-ebe0-4507-9296-b9ad4ca7e03b] - ORA-06512: at line 2
PRCZ-4001 : failed to execute command "/u01/app/6RXNI/product/19.0.0.0/dbhome_15//bin/dbca" using the privileged execution plugin "odaexec" on nodes "scaoda901c7n1" within 5,000 seconds
PRCZ-2103 : Failed to execute command "/u01/app/6RXNI/product/19.0.0.0/dbhome_15//bin/dbca" on node "scaoda901c7n1" as user "6RXNI". Detailed error:
[FATAL] [DBT-05801] There are no ASM disk groups detected.
CAUSE: ASM may not be configured, or ASM disk groups are not created yet.
ACTION: Create ASM disk groups, or change the storage location to File System.
[FATAL] [DBT-05801] There are no ASM disk groups detected.
CAUSE: ASM may not be configured, or ASM disk groups are not created yet.
ACTION: Create ASM disk groups, or change the storage location to File System.
Command Details
# odacli create-database
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Do not start custom user name with number digit or have mixed-case letters in the custom user name.
Bug Number
This issue is tracked with Oracle bug 36878796.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in configuring Oracle ASR
When configuring Oracle ASR, an error may be encountered when registering Oracle ASR Manager due to an issue while contacting the transport server.
Failure Message
The following error message is displayed:
DCS-10045:Validation error encountered: Registration failed : Please check the agent logs for details.
Command Details
# odacli configure-asr
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Retry configuring Oracle ASR using theodacli configure-asr
command.
Bug Number
This issue is tracked with Oracle bug 36363437.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in starting the DB System
When starting a DB system on an Oracle Database Appliance, an error may be encountered.
Problem Description
If DBVM is undefined using virsh undefine
dbvm_name
, then the odacli start-dbsystem
command may
fail to run.
Failure Message
DCS-10001:Internal error encountered: error: failed to get domain 'dbvm_name'
Hardware Models
All Oracle Database Appliance hardware models running Oracle Database Appliance release 19.21
Workaround
Run virsh define
/u05/app/sharedrepo/dbsystem/.ACFS/snaps/vm_dbvm_name/dbvm_name.xml
to define the VM. Then start the DB system.
Bug Number
This issue is tracked with Oracle bug 36051738.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in creating database
When creating a database on Oracle Database Appliance, an error may be encountered.
Problem Description
When creating a database on Oracle Database Appliance, the
operation may fail after the createDatabaseByRHP
task.
However, the odacli list-databases
command displays the
status as CONFIGURED for the failed database in the job results.
Failure Message
When you run the odacli create-database
command,
the following error message is displayed:
DCS-10001:Internal error encountered: Failed to clear all listeners from database
Command Details
# odacli create-database
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Check the job description of the odacli
create-database
command using the odacli
describe-job
command. Fix the issue for the task failure in
the odacli create-database
command. Delete the database
with the command odacli delete-database -n db_name
and retry the odacli create-database
command.
Bug Number
This issue is tracked with Oracle bug 34709091.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in creating two DB systems
When creating two DB systems concurrently in two different Oracle ASM disk groups, an error is encountered.
CRS-2672: Attempting to start 'vm_name.kvm' on 'oda_server'
CRS-5017: The resource action "vm_name.kvm start" encountered the following
error:
CRS-29200: The libvirt virtualization library encountered the following
error:
Timed out during operation: cannot acquire state change lock (held by
monitor=remoteDispatchDomainCreate)
. For details refer to "(:CLSN00107:)" in
"/u01/app/grid/diag/crs/<oda_server>/crs/trace/crsd_orarootagent_root.trc".
CRS-2674: Start of 'vm_name.kvm' on 'oda_server' failed
CRS-2679: Attempting to clean 'vm_name.kvm' on 'oda_server'
CRS-2681: Clean of 'vm_name.kvm' on 'oda_server' succeeded
CRS-4000: Command Start failed, or completed with errors.
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Do not create two DB systems concurrently. Instead, complete the creation of one DB system and then create the other.
This issue is tracked with Oracle bug 33275630.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in adding JBOD
When you add a second JBOD to your Oracle Database Appliance deployment on which a DB system is running, an error is encountered.
ORA-15333: disk is not visible on client instance
Hardware Models
All Oracle Database Appliance hardware models bare metal and dbsystem
Workaround
Shut down dbsystem before adding the second JBOD.systemctl restart initdcsagent
This issue is tracked with Oracle bug 32586762.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error in provisioning appliance after running cleanup.pl
Errors encountered in provisioning applince after running
cleanup.pl
.
After running cleanup.pl
, provisioning the appliance fails because
of missing Oracle Grid Infrastructure image (IMGGI191100). The following error
message is displayed:
DCS-10042:User oda-cliadmin cannot be authorized.
Hardware Models
All Oracle Database Appliance hardware models for bare metal deployments
Workaround
After running cleanup.pl, and before provisioning the appliance, update the repository as follows:
# odacli update-repository -f /**gi**
This issue is tracked with Oracle bug 32707387.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Error encountered after running cleanup.pl
Errors encountered in running odacli
commands after running cleanup.pl
.
After running cleanup.pl
, when you try to use odacli
commands, the following error is encountered:
DCS-10042:User oda-cliadmin cannot be authorized.
Hardware Models
All Oracle Database Appliance hardware models for bare metal deployments
Workaround
Run the following commands to set up the credentials for the user oda-cliadmin
on the agent wallet:
# rm -rf /opt/oracle/dcs/conf/.authconfig
# /opt/oracle/dcs/bin/setupAgentAuth.sh
This issue is tracked with Oracle bug 29038717.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Errors in clone database operation
Clone database operation fails due to errors.
If the source database is single-instance or Oracle RAC One Node, or running on the remote node, the clone database operation fails, because the paths are not created correctly in the control file.
Clone database operation may also fail with errors if the source database creation time stamp is too close to the clone operation (at least within 60 minutes).
Hardware Models
All Oracle Database Appliance high-availability hardware models for bare metal deployments
Workaround
Create the clone database from the source database instance that is running on the same node from which the clone database creation is triggered.
SQL> alter system checkpoint;
This issue is tracked with Oracle bugs 29002563, 29002004, 29001906, 29001855, 29001631, 28995153, 28986643, 30309971, and 30228362.
Parent topic: Known Issues When Deploying Oracle Database Appliance
Known Issues When Managing Oracle Database Appliance
Understand the known issues when managing or administering Oracle Database Appliance.
- Error in upgrading Oracle Data Guard
When upgrading Oracle Data Guard, an error may be encountered. - Error in deleting database home
When deleting a database home on Oracle Database Appliance, an error may be encountered. - Error in running a job
When running a job, an error may be encountered. - Error in configuring Oracle Data Guard
When configuring Oracle Data Guard on Oracle Database Appliance, an error may be encountered. - Error in cleaning up a deployment
When cleaning up a Oracle Database Appliance, an error is encountered. - Error in display of file log path
File log paths are not displayed correctly on the console but all the logs that were generated for a job have actually logged the correct paths. - Error in the enable apply process after upgrading databases
When running the enable apply process after upgrading databases in an Oracle Data Guard deployment, an error is encountered. - Error in updating Role after Oracle Data Guard operations
When performing operations with Oracle Data Guard on Oracle Database Appliance, an error is encountered in updating the Role. - Inconsistency in ORAchk summary and details report page
ORAChk report summary on the Browser User Interface may show different counts of Critical, Failed, and Warning issues than the report detail page. - The odaeraser tool does not work if oakd is running in non-cluster mode
After cleaning up the deployment, the Secure Eraser tool does not work if oakd is running in non-cluster mode.
Error in upgrading Oracle Data Guard
When upgrading Oracle Data Guard, an error may be encountered.
Problem Description
If you configured Oracle Data Guard on a multi-user access enabled Oracle Database Appliance release 19.19 system, as odaadmin user, then this Oracle Data Guard configuration may not display when you run the odacli list-dataguardstatus command. If you upgrade this system to Oracle Database Appliance release 19.23 using Data Preserving Reprovisioning, then the Validate Database Service presence step in the the create-preupgradereport precheck may fail for the Oracle Data Guard database.
One or more pre-checks failed for [DB]
Command Details
# odacli create-preupgradereport
# odacli describe-preupgradereport
Task Level Failure message
"The following services [TDG1yn_ro, TDG1yn_rw, Y6Z_ro, Y6Z_rw] created on database
'TDG1yn' can result in a failure in 'detach-node'
Hardware Models
All Oracle Database Appliance hardware models X9-2, X8-2, and X7-2
Workaround
- Stop the service
reported:
srvctl stop service -d db_unique_name -service service_name
- Remove the
service:
srvctl remove service -d db_unique_name -service service_name
Bug Number
This issue is tracked with Oracle bug 36610040.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in deleting database home
When deleting a database home on Oracle Database Appliance, an error may be encountered.
Problem Description
When you delete a database home, the database home is not deleted
completely. The subfolders and files exist in the corresponding database
home location and the database home entry exists in the
/u01/app/oraInventory/ContentsXML/inventory.xml
file.
Failure Message
When the odacli update-database
command is run,
the following error message is displayed:
Failed to execute sqlpatch for database …
Command Details
# odacli delete-dbhome
Hardware Models
All Oracle Database Appliance hardware models
Workaround
Before you run the odacli delete-dbhome
command,
confirm that the wOraDBversion_homeidx
exists
in the /opt/oracle/rhp/RHPCheckpoints/
location on the same
node where you run the command.
Bug Number
This issue is tracked with Oracle bug 36864228.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in running a job
When running a job, an error may be encountered.
Problem Description
Due to distributed lock conflict during DCS infrastructure connection callback, an error may be encountered when running a job.
Failure Message
The following error message is displayed:
DCS-10058:DCS agent is not running on all nodes.
Command Details
Any ODACLI commandHardware Models
All Oracle Database Appliance hardware models
Workaround
Restart the DCS agent service on each node in a sequential manner, one after another:# systemctl restart initdcsagent
Bug Number
This issue is tracked with Oracle bug 36380550.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in configuring Oracle Data Guard
When configuring Oracle Data Guard on Oracle Database Appliance, an error may be encountered.
Problem Description
When you configure Oracle Data Guard on the second node of the
standby system on an Oracle Database Appliance high-availability deployment,
the operation may fail at step Configure Standby database (Standby
site)
in the task Reset Db sizing and hidden
parameters for ODA best practice
.
Command Details
odacli configure-dataguard
Hardware Models
All Oracle Database Appliance hardware models high-availability deployments
Workaround
Run odacli configure-dataguard on the first node of the standby system in the high-availability deployment
Bug Number
This issue is tracked with Oracle bug 33401667.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in cleaning up a deployment
When cleaning up a Oracle Database Appliance, an error is encountered.
Hardware Models
All Oracle Database Appliance hardware models with DB systems
Workaround
- Stop the NFS service on both
nodes:
service nfs stop
- Clean up the bare metal system. See the Oracle Database Appliance Deployment and User's Guide for your hardware model for the steps.
This issue is tracked with Oracle bug 33289742.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in display of file log path
File log paths are not displayed correctly on the console but all the logs that were generated for a job have actually logged the correct paths.
Hardware Models
All Oracle Database Appliance hardware models with virtualized platform
Workaround
None.
This issue is tracked with Oracle bug 33580574.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in the enable apply process after upgrading databases
When running the enable apply process after upgrading databases in an Oracle Data Guard deployment, an error is encountered.
Error: ORA-16664: unable to receive the result from a member
Hardware Models
All Oracle Database Appliance hardware models
Workaround
- Restart standby database in upgrade mode:
srvctl stop database -d <db_unique_name> Run PL/SQL command: STARTUP UPGRADE;
- Continue the enable apply process and wait for log apply process to refresh.
- After some time, check the Data Guard status with the DGMGRL
command:
SHOW CONFIGURATION;
This issue is tracked with Oracle bug 32864100.
Parent topic: Known Issues When Managing Oracle Database Appliance
Error in updating Role after Oracle Data Guard operations
When performing operations with Oracle Data Guard on Oracle Database Appliance, an error is encountered in updating the Role.
odacli
describe-database
command is not updated after Oracle Data Guard
switchover, failover, and reinstate operations on Oracle Database
Appliance.
Hardware Models
All Oracle Database Appliance hardware models with Oracle Data Guard configuration
Workaround
Run odacli update-registry -n db --force/-f
to update the
database metadata. After the job completes, run the odacli
describe-database
command and verify that dbRole is updated.
This issue is tracked with Oracle bug 31378202.
Parent topic: Known Issues When Managing Oracle Database Appliance
Inconsistency in ORAchk summary and details report page
ORAChk report summary on the Browser User Interface may show different counts of Critical, Failed, and Warning issues than the report detail page.
Hardware Models
Oracle Database Appliance hardware models bare metal deployments
Workaround
Ignore counts of Critical, Failed, and Warning issues in the ORAchk report summary on the Browser User Interface. Check the report detail page.
This issue is tracked with Oracle bug 30676674.
Parent topic: Known Issues When Managing Oracle Database Appliance
The odaeraser tool does not work if oakd is running in non-cluster mode
After cleaning up the deployment, the Secure Eraser tool does not work if oakd is running in non-cluster mode.
Hardware Models
All Oracle Database Appliance Hardware bare metal systems
Workaround
After cleanup of the deployment, oakd
is started in the non-cluster mode, and it cannot be stopped using "odaadmcli stop oak" command. In such a case, if the Secure Erase tool is run, then the odaeraser command fails.
Use the command odaadmcli shutdown oak
to stop oakd
.
This issue is tracked with Oracle bug 28547433.
Parent topic: Known Issues When Managing Oracle Database Appliance