8 End-User Monitoring
Oracle Real User Experience Insight
Oracle Real User Experience Insight (RUEI) enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding of their application users' insight experience.
The following table describes this management pack offered by Enterprise Manager:
Management Pack | Type of Licensing Information | Licensing Information |
---|---|---|
Oracle Real User Experience Insight |
Capabilities |
Oracle Real User Experience Insight (RUEI) uniquely captures a complete picture of the end-user experience and behavior, including:
RUEI's passive monitoring capability is built using state-of-the-art Network Protocol Analysis technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations. Additionally, RUEI includes the full capabilities of Enterprise Manager Cloud Control Service Level Management. |
Oracle Real User Experience Insight |
Features |
Oracle Real User Experience Insight includes the following features:
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Oracle Real User Experience Insight |
Licensed Links |
If this applies, the Suite Type E-Business Suite may be considered part of Oracle Real User Experience Insight and does not require a license for Oracle Enterprise Manager Application Management Suite for Oracle E-Business Suite. The following information describes the links in RUEI that have been included as part of the license of one of Oracle Enterprise Management Application Management Suites:
The following Suite Types are part of the license of the mentioned Oracle Enterprise Management Application Management Suites:
The mentioned links can only be used when the mentioned Oracle Enterprise Management Application Management Suite pack has been licensed.
Any and all methods of accessing pack functionality — whether through Oracle Enterprise Manager Cloud Control 13c, Desktop Widgets, command-line APIs, or direct access to the underlying data — require the Pack license. |
Oracle Real User Experience Insight |
Standalone Accelerator Licensing |
Customers who previously licensed the standalone accelerators for RUEI can continue to use RUEI under their previously licensed terms. However, they are not entitled to use the capabilities contained in any of the mentioned Oracle Enterprise Management Application Management Suites. |
Oracle Real User Experience Insight |
Business Application Licensed Links |
The following links are licensable for Business Application targets: Real User Experience (RUEI) Data
RUEI Session Diagnostics
RUEI Metrics
Business Transaction Drill-Down Page
Business Application home page
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Oracle Real User Experience Insight |
Restricted-Use License |
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Enterprise Manager Cloud Control Service Level Management
Enterprise Manager Cloud Control Service Level Management (SLM) offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, SLM assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.
The following table describes this management pack offered by Enterprise Manager: