1. Cloud Control Middleware Management Guide
  2. Monitoring Application Performance
  3. Troubleshooting Middleware Applications Using Enterprise Manager
  4. Analyzing Issues Using Enterprise Manager and RUEI
  5. Analyzing Incidents
  6. Use RUEI to Check Pages Affected by an Incident

Use RUEI to Check Pages Affected by an Incident

With Enterprise Manager 13c and RUEI, you can immediately explore web application issues by:

  1. Log into Enterprise Manager.

  2. Navigate to the End User Service associated with the web application you want to troubleshoot. From the Targets menu, select Services. The currently defined services are listed. Filter for end user services. Alternatively, you can navigate to the End User Service from the Business Application home page by clicking on the Sub Services tab. The resulting list may include End User Services if the Business Application includes one.

  3. Click the End User Service of interest. The home page for the selected end user service is displayed. From this page you should be able to determine whether the issue affects all pages or individual pages

  4. If the issue only affects an individual page, you can use other techniques (for example, session diagnostics) to determine the root cause.